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European BPO Pulse: April to June 2006Product Type: Market Research ReportPublished by: IDC Published: July 2006 Product Code: R104-27084 Description This document is about European BPO Pulse: April to June 2006Table of Contents
Table of ContentsIn This Update Summary of the Second Quarter 2006 BPO Trends BPO Investment Trends Contracts Tracked Figure: Western Europe, BPO Spending Trends, 2Q05 and 2Q06 Figure: Western Europe, BPO Spending Trends, 1H05 and 1H06 BPO Category Analysis Figure: Western Europe, BPO Category Split, April 2006-June 2006 Geographical Focus Figure: Western Europe, Number of BPO Deals by Country of Signing, 2Q06 BPO Industry Activity Figure: Western Europe, BPO Deals by Industry, 2Q06 (Number and $M) Vendors Wins in the Second Quarter Figure: In Which BPO Categories did Vendors Win in 2Q06? Other Developments in the BPO Market in the First Quarter 2006 Document Management BPO Services Increased in Popularity and Offer Significant Revenue Opportunities Mergers and Acquisitions EDS Acquires Mphasis BFL Ltd Accenture Acquires Pecaso Limited Partnerships Deutsche Telekom Forms Partnership With SAP Offshore Capabilities Expansion ICICI OneSource Ltd Invests in Northern Ireland Accenture Opens New BPO Delivery Center in Warsaw Major BPO Contracts Signed in the Second Quarter of 2006 June 2006 - Club Advantages Renews its BPO Contract With Atos Worldline June 2006 - Elisa Selects Pretax Group for the Provision of F&A Services June 2006 - Citat AB Signs Contract With Unilever June 2006 - Atos Worldline Selected by IATA June 2006 - Capita Hartshead Secures Contract With Delta Pensions Nominees Limited May 2006 - KPN and LogicaCMG enter into HR BPO agreement May 2006 - Accenture Wins Seven-Year HR BPO Deal With Unilever NV May 2006 - Hochtief Outsources Procurement and Sourcing Processes to Accenture May 2006 - Capita Announces BPO Contract Win With Havant Borough Council May 2006 - Sitel Wins CRM BPO Contract With T-Mobile U.K. May 2006 - Arinso Wins HR BPO Deal With Baxter May 2006 - Repsol YPF Selects Arinso for HR Outsourcing Services April 2006 - Lloyds TSB Selects Xansa for the Provision of F&A Services April 2006 - SBS Selected by the U.K. Immigration and Nationality Directorate April 2006 - Capita Wins BPO Deal With the DTI April 2006 - Personec Signs HR BPO Contract With TietoEnator April 2006 - Sitel Signs Two-Year Agreement With PagesJaunes April 2006 - Boots Signs a Seven-Year HR Outsourcing Contract With Northgate HR April 2006 - London Development Agency Selects Serco Learn More Related Research |
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