Japan CRM Solution 2006-2010 Forecast: Industry Report

Japan CRM Solution 2006-2010 Forecast

Product Type: Market Research Report
Published by: IDC
Published: July 2006
Product Code: R104-27415

Description

This IDC study (which is a translation of the Japanese report IDC #J6090103) analyzes the CRM solution market in Japan in 2005 and presents the forecast from 2006 to 2010. The CRM solution market in Japan marked year-on-year growth of 4.4% in 2005 to total 419 billion yen. The market is expected to have a CAGR of 4.3% from 2005 to 2010 and to reach 517.8 billion yen in 2010.

"CRM solution vendors should strive to provide solutions with focus on customer-oriented processes as well as focus on the use of architecture to facilitate customization, support to clarify the purpose of CRM implementation, strengthening analytical CRM and active proposals on mobile use in CRM," observes Rinako Suzuki, research analyst, Software, IDC Japan.

Table of Contents

Table of Contents
IDC Opinion
In This Study
Methodology
Market Size and Share
Market Forecast
Executive Summary
Situation Overview
CRM Solution Market by Segment
Table: CRM Solution Market Size by Segment, 2004-2005 (Million Yen)
Figure: CRM Solution Market Size by Segment, 2004-2005
CRM Software Market Trends
Table: CRM Software Vendor Trends, 2005 (Million Yen)
CRM Solution Market by Industry Type
Table: CRM Solution Market Size by Industry Type, 2004-2005 (Million Yen)
Figure: CRM Solution Market Size by Industry Type, 2004-2005
User Survey Result Outline
Table: Attributes of Primary Survey Respondent Companies by Industry Type
Figure: Respondent Company Attributes: Employment Scale
Financial
Figure: Status of CRM Implementation by Industry Type: Financial
Manufacturing
Figure: Status of CRM Implementation by Industry Type: Manufacturing
Distribution
Figure: Status of CRM Implementation by Industry Type: Distribution
Communications/Utility
Figure: Status of CRM Implementation by Industry Type: Communications/Utility
Transportation/Transportation Services
Figure: Status of CRM implementation by Industry Type: Transportation/Services
Government
Figure: Status of CRM Implementation by Industry Type: Government
Others
Figure: Status of CRM Implementation by Industry Type: Others
Future Outlook
Forecast Assumptions
Table: Key Forecast Assumptions for the Japan CRM Solution Market, 2006-2010
Market Context
Table: Japan CRM Solution Market Forecast: Comparison with Previous Forecast (Million Yen)
CRM Solution Market Forecast, 2006-2010
CRM Solution Market Forecast by Segment
Table: Forecast of CRM Solution Market Size by Segment, 2005-2010 (Million Yen)
Figure: Forecast of CRM Solution Market Size by Segment, 2005-2010
CRM Solution Market Forecast by Industry Type
Table: Forecast of CRM Solution Market Size by Industry Type, 2005-2010 (Million Yen)
Figure: Forecast of CRM Solution Market Size by Industry Type, 2005-2010
Essential Guidance
Actions to Consider
Learn More
Related Research
Appendix
Table: IDC's Market Industry Classification Method and SICJ
Definitions
Definition of CRM Application Software
Sales Software
Marketing Software
Customer Service/Contact Center Software
Other CRM Applications
Definition of CRM Services
Exception
Synopsis

Ordering and More Information

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