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Worldwide CRM Applications 2005 Vendor Shares: Marketing, Sales, and ServiceProduct Type: Market Research ReportPublished by: IDC Published: August 2006 Product Code: R104-27638 Description This IDC study provides the market sizing and vendor shares for the worldwide customer relationship management (CRM) applications software market in 2005. Market trends are provided along with a market outlook and guidance for CRM software vendors. "The CRM applications market is well past the early blush of a new, emerging market. Early meteoric growth rates have been replaced by a steady performance that demonstrates CRM's role as a fundamental cornerstone in any enterprise applications strategy." — Mary Wardley, research vice president, CRM Applications research Table of Contents IDC Opinion In This Study Methodology CRM Applications Market Definitions Marketing Automation Sales Automation Customer Service Contact Center Situation Overview The CRM Applications Market in 2005 Table: Worldwide CRM Applications Revenue by Segment, 2003-2005 ($M) Table: Worldwide CRM Applications Revenue by Vendor, 2003-2005 ($M) Performance by Application Provider in 2005 What's in Store for 2006? Performance by Geographic Region and Operating Environment in 2005 Table: Worldwide CRM Applications Revenue by Region and Operating Environment, 2005 Figure: Worldwide CRM Applications Revenue Share by Region, 2005 Figure: Worldwide CRM Applications Revenue by Operating Environment, 2005 Marketing Automation Market Performance of Leading Vendors in 2005 Table: Worldwide Marketing Automation Applications Revenue by Vendor, 2003-2005 ($M) Performance by Geographic Region and Operating Environment in 2005 Table: Worldwide Marketing Automation Applications Revenue by Region and Operating Environment, 2005 Figure: Worldwide Marketing Automation Applications Revenue Share by Region, 2005 Figure: Worldwide Marketing Automation Applications Revenue by Operating Environment, 2005 Sales Automation Market Performance of Leading Vendors in 2005 Table: Worldwide Sales Automation Applications Revenue by Vendor, 2003-2005 ($M) Performance by Geographic Region and Operating Environment in 2005 Table: Worldwide Sales Automation Applications Revenue by Region and Operating Environment, 2005 Figure: Worldwide Sales Automation Applications Revenue Share by Region, 2005 Figure: Worldwide Sales Automation Applications Revenue by Operating Environment, 2005 Customer Service Market Performance of Leading Vendors in 2005 Table: Worldwide Customer Service Applications Revenue by Vendor, 2003-2005 ($M) Performance by Geographic Region and Operating Environment in 2005 Table: Worldwide Customer Service Applications Revenue by Region and Operating Environment, 2005 Figure: Worldwide Customer Service Applications Revenue Share by Region, 2005 Figure: Worldwide Customer Service Applications Revenue by Operating Environment, 2005 Contact Center Market Performance in 2005 Table: Worldwide Contact Center Applications Revenue, 2003-2005 Performance by Geographic Region and Operating Environment in 2005 Table: Worldwide Contact Center Applications Revenue by Region and Operating Environment, 2005 Figure: Worldwide Contact Center Applications Revenue Share by Region, 2005 Figure: Worldwide Contact Center Applications Revenue by Operating Environment, 2005 Future Outlook Essential Guidance Software Vendors End Users Services Vendors and Resellers Learn More Related Research Methodology Synopsis |
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