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U.S. BPO Services for Key Horizontal Functions 2006-010 Forecast by Vertical MarketProduct Type: Market Research ReportPublished by: IDC Published: September 2006 Product Code: R104-27699 Description
This IDC study examines the U.S. business process outsourcing (BPO) services for the key horizontal functions market, with a focus on identifying vertical market opportunities. The U.S. BPO services functions analyzed in this study will experience strong growth during the forecast period, with select industries exceeding the market average. This will force vendors to understand the market dynamic when preparing growth strategies. In this study, IDC analyzes each of the 17 vertical markets, providing market size and growth over the five-year forecast period, a discussion of current trends, and an indication of which trends will drive BPO services adoption in the future. "Select industries will provide vendors with excellent opportunities due to their market size," said Jony Moe, a research analyst in the Vertical Markets group at IDC. "There are a few smaller markets, however, that will experience significant growth in the next five years. This document will identify these opportunities for vendors." Table of Contents
Table of ContentsIDC Opinion In This Study Methodology IDC's Vertical Market Model Survey Methodology Situation Overview Future Outlook Business Services Outlook by Industry Critical Business Initiatives by Vertical Market Drivers for Purchasing BPO Services Drivers for Switching Vendors Table: Critical Business Initiatives Impacting Trends in U.S. BPO Services Spending by Industry Figure: Top Business Challenges to Be Addressed by Outsourcing Key Horizontal Business Processes Table: Top Business Challenges to Be Addressed by Outsourcing Key Horizontal Business Processes by Vertical Market Figure: Top Reasons to Consider Changing BPO Vendors Table: Top 3 Reasons to Change from Current BPO Vendors by Vertical Market Forecast and Assumptions Table: Key Forecast Assumptions for the U.S. BPO Services Market, 2006-2010 Table: U.S. BPO Spending for Key Horizontal Functions by Vertical Market, 2005-2010 ($M) Table: U.S. BPO Spending Share for Key Horizontal Functions by Vertical Market, 2005-2010 (%) Communications and Media Figure: Communications and Media Industry's Top Business Challenges Discrete Manufacturing Figure: Discrete Manufacturing Industry's Top Business Challenges Retail Figure: Retail Industry's Top Business Challenges Market Context Table: U.S. BPO Services for Key Horizontal Functions Revenue Share and Five-Year CAGR by Vertical Market: Comparison of September 2005 and September 2006 Forecasts Figure: U.S. BPO Services Spending for Key Horizontal Functions by Vertical Market, 2004?2010: Comparison of September 2005 and September 2006 Forecasts Essential Guidance Learn More Related Research Definitions Business Services Foundation Market Definitions Business Consulting Exceptions and Exclusions Business Process Outsourcing Exceptions and Exclusions Processing Services Exceptions and Exclusions Business Skills Training Exceptions and Exclusions Business Process Outsourcing Research Distinction Between Business Process Outsourcing and Processing Services Distinction Between Horizontal BPO and Vertical BPO Horizontal (Functional) BPO Vertical (Industry-Oriented) BPO Distinction Between Key Versus "Other" Horizontal Functions Horizontal Business Process Outsourcing Market Definitions Key Horizontal Business Process Outsourcing Human Resources Procurement Finance and Accounting Customer Care Table: IDC Vertical Market Definitions by SIC Code Synopsis |
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