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Human Resources Business Process Outsourcing Vendor Analysis: The Evolving LandscapeProduct Type: Market Research ReportPublished by: IDC Published: August 2006 Product Code: R104-27729 Description
This IDC study discusses the competitive landscape within the human resources (HR) business process outsourcing (BPO) marketplace in Australia and presents a potential leadership grid for the various players. This study focuses on the different categories of players that have made a foray into this space to determine how well aligned their strategies are with the market opportunity. "The HR vendor landscape has shifted over the last 12?24 months, as players from diverse domains enter into this competitive landscape to take advantage of the emerging opportunities. Organisations in Australia have been using external service providers (SPs) now for some time for some core human resources information system (HRIS) processes such as payroll, benefits, and HR record keeping. Within many of the new contracts, organisations are looking at other transformational areas like workforce optimisation apart from core HR," says Aprajita Sharma, research manager, Outsourcing and BPO, IDC Australia. Table of Contents
Table of ContentsIDC Opinion In This Study Methodology Supply-Side Research Sources Demand-Side Research Sources Situation Overview Factors Driving Vendor Success Within Human Resources Business Process Outsourcing Moving up the Value Chain Figure: Human Resources Business Process Outsourcing Transformation Road Map Human Resources Domain Expertise Focus on Technology Integration of Human Resources and Financial Data Economies of Scale Key Global Alliances and Initiatives in 2005 EDS-Towers Perrin Alliance Aon-Ultimate Software SAP BPO Initiative Future Outlook Human Resources Business Process Outsourcing Market Opportunity Figure: Australia Human Resources Services Management, 2006?2011 Competitive Landscape in Human Resources Business Process Outsourcing IT Outsourcing Providers Consulting Firms Offshore IT Players Traditional Outsourcing Providers Human Resources Business Process Outsourcing Leadership Grid Leadership Grid Methodology Criteria by Axis Alignment with the Market Opportunity Ability to Gain Market Share Figure: IDC Leadership Grid: Australia Human Resources Business Process Outsourcing Market Vendor Positioning Leaders Followers Potential Wildcards Laggards Related Research Synopsis |
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