Asia/Pacific (Excluding Japan) Customer Relationship Management Applications 2006 &

Asia/Pacific (Excluding Japan) Customer Relationship Management Applications 2006 & 2010 Forecast and Analysis

Product Type: Market Research Report
Published by: IDC
Published: August 2006
Product Code: R104-27798

Description

This IDC study provides a market sizing and a five-year forecast for countries in Asia/Pacific (Excluding Japan) or APEJ customer relationship management (CRM) applications market. It also includes the market size in 2005 for the CRM applications functionalities: sales force automation, marketing automation, customer service, and contact center. This study also examines the major market trends, accelerators, and inhibitors that are emerging in the region.

"As enterprises include CRM as part of their business strategy, they should not view CRM solution as an independent component," says Alan Tong, research manager, Asia/Pacific Enterprise Applications, IDC Malaysia. "They should embark on a holistic view as CRM functionality is increasingly tied to other processes of the organization."

Table of Contents

Table of Contents
IDC Opinion
In This Study
Methodology
Situation Overview
Subregion Market Analysis
Australia
Market Trends
Market Accelerators
Market Inhibitors
Korea
Market Trends
Market Accelerators
Market Inhibitors
India
Market Trends
Market Accelerators
Market Inhibitors
Greater China
Market Trends
Market Accelerators
Market Inhibitors
Southeast Asia
Market Trends
Market Accelerators
Market Inhibitors
Functional Market Analysis
Figure: Asia/Pacific (Excluding Japan) Customer Relationship Management Applications Market Share by Functional, 2005 (US$M)
Major Vendors in Asia/Pacific (Excluding Japan)
Table: Top 10 Customer Relationship Management Applications Vendors in Asia/Pacific (Excluding Japan) for 2005
Future Outlook
Market Forecast
Table: Asia/Pacific (Excluding Japan) Customer Relationship Management Applications Revenue, Market Size, and Forecast by Functional Market, 2005-2010 (US$M)
Figure: Asia/Pacific (Excluding Japan) Customer Relationship Management Applications Market Size and Forecast, 2005?2010 (US$M)
Table: Asia/Pacific (Excluding Japan) Customer Relationship Management Applications Revenue, Market Size and Forecast by Country, 2005-2010 (US$M)
Forecast and Assumptions
Table: Key Forecast Assumptions for Asia/Pacific (Excluding Japan) Customer Relationship Management Applications, 2006-2010
Market Context
Table: Asia/Pacific (Excluding Japan) Customer Relationship Management Applications Revenue, 2004-2010: 2005 and 2006 Comparison (US$M)
Figure: Asia/Pacific (Excluding Japan) Customer Relationship Management Applications Revenue, 2004?2010: 2005 and 2006 Comparison (US$M)
Essential Guidance
Learn More
Related Research
Market Definitions
Customer Relationship Management Applications
Sales
Marketing
Customer Service
Contact Center
Appendix
Table: Australia Customer Relationship Management Applications Vendors Market Share for 2005
Table: Hong Kong Customer Relationship Management Applications Vendors Market Share for 2005
Table: The PRC Customer Relationship Management Applications Vendors Market Share for 2005
Table: Taiwan Customer Relationship Management Applications Vendors Market Share for 2005
Table: India Customer Relationship Management Applications Vendors Market Share for 2005
Table: Korea Customer Relationship Management Applications Vendors Market Share for 2005
Table: Singapore Customer Relationship Management Applications Vendors Market Share for 2005
Table: Malaysia Customer Relationship Management Applications Vendors Market Share for 2005
Table: Thailand Customer Relationship Management Applications Vendors Market Share for 2005
Table: The Philippines Customer Relationship Management Applications Vendors Market Share for 2005
Table: Indonesia Customer Relationship Management Applications Vendors Market Share for 2005
Table: New Zealand Customer Relationship Management Applications Vendors Market Share for 2005
Synopsis

Ordering and More Information

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