New Zealand Outsourcing Services: Levelling Out the Playing Field

This IDC study looks at the outsourcing market within New Zealand and the vendors that have claimed a stake within this segment of the market. Outsourcing is reviewed in its entirety, including vendors participating in both enterprisewide outsourcing (EWO) and discrete outsourcing engagements (network and desktop outsourcing services [NDOS], hosted infrastructure services [HIS], hosted application management [Hosted AM], and application management [AM]). Within this competitive analysis, vendors are assessed in terms of their ability to operate within the New Zealand market, their market shares and brand awareness, in addition to market strategies and the depth and breadth of their outsourcing offerings. In a market such as New Zealand, competition is tight at the top end of town, and so scalability will also be a key differentiator in vendor success. Vendors covered within this study include Axon, Datacom New Zealand (Datacom), EDS New Zealand (EDS), Gen-i, HP, IBM Global Services (IBM), and Unisys New Zealand (Unisys).

"2006 and 2007 will see the players within the outsourcing services market converge and increasingly compete for the same contracts. Momentum will be harder to sustain for established vendors, as smaller and more agile service providers (SPs) begin competing in the discrete market. This will lead to a period of innovation when vendors will seek to set themselves apart from the rest of the market through the application of technology or innovative go-to-market strategies," says Jenna Griffin, market analyst, T Services, IDC New Zealand.