Western European CRM Analytic Applications, 2005 Vendor Shares: Industry Report

Western European CRM Analytic Applications, 2005 Vendor Shares

Product Type: Market Research Report
Published by: IDC
Published: September 2006
Product Code: R104-27858

Description

This IDC study examines the Western European CRM analytic applications market. The study provides detailed historical Western European vendor revenues and market shares from 2003 to 2005. These revenues are further shown in six geographical countries/regions within Western Europe for 2005. The study also includes short profiles of the leading CRM analytic application vendors in Western Europe. Finally, guidance is offered on appropriate strategies for leveraging the market opportunities.

The data and analysis presented in this study provide valuable input to the strategic and tactical planning process of vendors competing in the CRM markets as either software or service providers. According to Christina Steensboe, program manager with IDC's European Software Group, "The Western European CRM analytic applications market posted double-digit growth in 2005 driven by enterprises need to continually analyze their operations in order to increase efficiency and effectiveness."

Table of Contents

Table of Contents
IDC Opinion
In This Study
Situation Overview
CRM Analytic Applications Market in 2005
Table: Western European CRM Analytic Applications License and Maintenance Revenues, 2004-2005 ($M/?M)
Performance of Leading Vendors in 2005
Table: Western European CRM Analytic Applications License and Maintenance Revenues by Vendor, 2003-2005 (?M)
Figure: Western Europe CRM Analytic Applications: Top 10 Vendors' License and Maintenance Revenues, 2004?2005 (?M)
Figure: Western European CRM Analytic Applications: Top 6 Vendors' License and Maintenance Revenues, 2005 (%)
SAS
Siebel
SAP
SSA Global (Epiphany)
SPSS
WebTrends
Business Objects
NCR Teradata
Oracle
Nielsen/NetRatings
Figure: Western Europe CRM Analytic Applications Revenue Growth Rates for Top 10 Vendors, 2004?2005
Performance by Country in 2005
Table: Western European CRM Analytic Applications License and Maintenance Revenues by Country, 2005 (?M)
Figure: Western European CRM Analytic Applications License and Maintenance Revenues by Country, 2005 (?M)
Table: Benelux Region: CRM Analytic Applications: Top 5 Vendors' License and Maintenance Revenues, 2005 (?M)
Table: France: CRM Analytic Applications: Top 5 Vendors' License and Maintenance Revenues, 2005 (?M)
Table: Germany: CRM Analytic Applications: Top 5 Vendors' License and Maintenance Revenues, 2005 (?M)
Table: Italy: CRM Analytic Applications: Top 5 Vendors' License and Maintenance Revenues, 2005 (?M)
Table: Nordic Region: CRM Analytic Applications: Top 5 Vendors' License and Maintenance Revenues, 2005 (?M)
Table: United Kingdom: CRM Analytic Applications: Top 5 Vendors' License and Maintenance Revenues, 2005 (?M)
Future Outlook
Essential Guidance
Actions to Consider
Learn More
Related Research
Methodology
Market Definitions
CRM Applications
CRM Analytic Applications
Vendor Data Collection
Exchange Rates
Table: Key Exchange Rate Information
Synopsis

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