Creating an Effective SHOMI Strategy: Industry Report

Creating an Effective SHOMI Strategy

Product Type: Market Research Report
Published by: IDC
Published: August 2006
Product Code: R104-28047

Description

This Manufacturing Insights report presents findings on customer satisfaction with SAP, HP, Oracle, Microsoft, and IBM (aka the SHOMI vendors); analyzes how the vendors' product and service strategies align with improving satisfaction; and offers specific advice to IT buyers in managing these relationships. The SHOMI vendors will have a tremendous influence on the IT investment strategies of manufacturing companies.

"The most strategic vendors have strong product portfolios, partnership ecosystems, and a proven ability to execute. A manufacturing CIO should unequivocally designate two or three of these vendors as strategic and work to develop joint business plans with each of them." ? Bob Parker, vice president of research, Manufacturing Insights

Table of Contents

Table of Contents
Manufacturing Insights Opinion
In This Report
Situation Overview
Fairly Satisfied Customers in Total
The Business and IT Gap
Figure: Satisfaction Levels: Business Users Versus IT Personnel
Satisfaction and Usage Frequency
Figure: Satisfaction Levels: Usage Frequency
Figure: Experience Satisfaction Levels: Usage Frequency
Organizational Level and Satisfaction
Figure: Satisfaction Levels: Organizational Level
Figure: Functionality Satisfaction Levels: Organizational Level
Figure: Experience Satisfaction Levels: Organizational Level
Summary
Future Outlook
SAP Customers See Their Road Maps Aligning
Figure: SAP's Overall Satisfaction Analysis
Figure: SAP's Functionality Satisfaction Analysis
Figure: SAP's Experience Satisfaction Analysis
HP Wants to Help You Be a Better IT Asset Owner
Figure: HP's Satisfaction Analysis
Figure: HP's Functionality Satisfaction Analysis
Figure: HP's Experience Satisfaction Analysis
Oracle ? Cruisin' Toward Fusion
Figure: Oracle's Overall Satisfaction Analysis
Figure: Oracle's Functionality Satisfaction Analysis
Figure: Oracle's Experience Satisfaction Analysis
Does Microsoft Understand the Enterprise?
Figure: Microsoft's Overall Satisfaction Analysis
Figure: Microsoft's Functionality Satisfaction Analysis
Figure: Microsoft's Experience Satisfaction Analysis
Getting It All from IBM
Figure: IBM's Overall Satisfaction Analysis
Figure: IBM's Functionality Satisfaction Analysis
Figure: IBM's Experience Satisfaction Analysis
Essential Guidance
Learn More
Related Research
Synopsis

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