Small and Medium & Sized Enterprises Managed Services Usage and Preference & a Glass

Small and Medium & Sized Enterprises Managed Services Usage and Preference & a Glass Full of Opportunities

Product Type: Market Research Report
Published by: IDC
Published: August 2006
Product Code: R104-28057

Description

This IDC study examines the extent of managed services adoption and adoption plans by small and medium-sized enterprises (SMEs) across the Asia/Pacific (excluding Japan) region, or APEJ. IDC surveyed enterprises in 10 Asia/Pacific countries to assess their usage and future needs of managed services. The document also discusses the problems and issues faced with managed services and the selection criteria that SMEs have when selecting a managed services provider.

"SMEs are becoming more demanding in terms of selection of a managed service provider and what they expect from a managed services contract," says Adrian Ho, research manager, Managed Services and Enterprise Networks, IDC Asia/Pacific.

Table of Contents

Table of Contents
IDC Opinion
In This Study
Methodology
Situation Overview
Current Usage of Managed Services
Figure: Current Managed Services Deployed
Delivery Mechanisms for Managed Services
Figure: Mechanisms for Outsourcing, 2006
Problems Encountered by SMEs with Managed Services/Outsourcing
Figure: Problems Encountered With Respect to Outsourcing
Table: Problems Encountered During Outsourcing by Country, 2006
Evaluations of Vendors Outsourcing Capabilities
Figure: Overall Outsourcing Capabilities ? Awareness Levels
Managed Services Usage Trends
Figure: Total Numbers of IT Vendors in Terms of Outsourcing, 2006
Figure: Numbers of IT Vendors in Terms of Outsourcing by Country, 2006
Managed Converged Networks Services
Figure: Provider/Supplier for Managed Converged Networks, 2006
Reasons and Factors for Implementing Managed Converged Networks
Figure: Key Factors for Engaging an External Party in the Management of Converged/IP Networks, Combined Result, 2006
Table: Key Factors for Engaging an External Party in the Management of Converged/IP Networks by Country, 2006
Key Attributes for Managed Converged Networks Selection
Figure: Key Attributes Influencing Selection of Any Managed Converged Networks, Combined Results, 2006
Figure: Key Attributes Influencing Selection of IT Vendor
Figure: Key Attributes Influencing Selection of Comm/NEPs
Figure: Key Attributes Influencing Selection of Telco Vendor
Table: Key Attributes Influencing Selection of Any Managed Converged Networks by Country, 2006
Managed LAN Networks Services
Figure: Provider/Supplier for Managed LAN Networks by Country, 2006
Reasons and Factors for Implementing Managed LAN Networks
Figure: Key Factors for Engaging an External Party in the Management of LAN Networks, Combined Result, 2006
Table: Key Factors for Engaging an External Party in the Management of LAN Networks by Country, 2006
Key Motivating Factor in Engaging Managed LAN Networks Selection
Figure: Key Attributes Influencing Selection of Any Managed LAN Networks, Combined Results, 2006
Figure: Key Attributes Influencing Selection of Any Managed LAN Networks, IT Vendor, 2006
Figure: Key Attributes Influencing Selection of Any Managed LAN Networks, Comm/NEPs, 2006
Figure: Key Attributes Influencing Selection of Any Managed LAN Networks, Telco Vendor, 2006
Table: Key Attributes Influencing Selection of Any LAN Networks by Country, 2006
Managed Wireless Network Services
Figure: Provider/Supplier for Managed Wireless Networks, 2006
Reasons and Factors for Implementing Wireless Network Management
Figure: Key Factors for Engaging an External Party in the Management of Wireless Networks, Combined Result, 2006
Table: Key Factors for Engaging an External Party in the Management of Wireless LAN Networks by Country, 2006
Key Attributes for Wireless Network Management Selection
Figure: Key Attributes Influencing Selection of Any Wireless Network Management, Combined Result, 2006
Figure: Key Attributes Influencing Selection of Any Wireless Network Management, IT Vendor, 2006
Figure: Key Attributes Influencing Selection of Any Wireless Network Management, Comm/NEPs, 2006
Figure: Key Attributes Influencing Selection of Any Wireless Network Management, Telco Vendor, 2006
Table: Key Attributes Influencing Selection of Any Managed Wireless LAN Networks by Country, 2006
Managed Security Services
Figure: Provider/Supplier of Managed Security Services
Reasons and Factors for Implementing Managed Security Services
Figure: Key Factors for Engaging an External Party in the Management of Security, Combined Result, 2006
Table: Key Factors for Engaging an External Party in the Management of Security Services by Country, 2006
Key Attributes for Managed Security Services Selection
Figure: Key Attributes Influencing Selection of a Managed Security Vendor, Combined Results, 2006
Figure: Key Attributes Influencing Selection of a Managed Security Vendor, IT Vendor, 2006
Figure: Key Attributes Influencing Selection of Managed Security Vendor, Comm/NEPs, 2006
Figure: Key Attributes Influencing Selection of Management Security Vendor, Telco Vendor, 2006
Table: Key Attributes Influencing Selection of Any Managed Security by Country, 2006
Application Management Services
Figure: Provider/Supplier for Application Management Services by Country, 2006
Key Reasons or Motivating Factors for Engaging an External Party in Application Management Services
Figure: Key Factors for Engaging an External Party in the Management of Application Management, Combined Result, 2006
Table: Key Factors for Engaging an External Party in the Management of Applications by Country, 2006
Key Attributes for Selecting an Application Management Provider
Figure: Key Factors for Engaging an External Party in the Management of Application, Combined Result, 2006
Figure: Key Factors for Engaging an External Party in the Management of Application, IT Vendor, 2006
Figure: Key Factors for Engaging an External Party in the Management of Application, Comm/NEPs, 2006
Figure: Key Factors for Engaging an External Party in the Management of Application, Telco Vendor, 2006
Figure: Key Factors for Engaging an External Party in the Management of Application, Application Service Provider, 2006
Table: Key Attributes Influencing Selection of Any Managed Applications by Country, 2006
Reasons for Managing IT Infrastructure In-House
Figure: In-house Managed Services
Reasons for Ending Previous Outsourcing Engagement
Figure: Previous Outsourcing Management
Reasons for SMEs to Start Embracing Managed Services
Table: Reasons/Factors to Engage in Outsourcing
Future Outlook
Figure: New Managed Services Deployment Intentions
Top 3 New Managed Services to be Deployed Over the Next 24 Months
Figure: Top 3 Managed Services Choices, 2006
Choices and Decisions
Figure: Managed Services Trends, 2006
Figure: Primary Reason for Companies Selection for Managed Services
Managed Services Budgets and Plans
Figure: Managed Services Trends
Table: SMEs Managed Services Spending Plans Over the Next 12 Months
Essential Guidance
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Synopsis

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