Human Capital Management in Canadian Professional Services SMBs: Industry Report

Human Capital Management in Canadian Professional Services SMBs

Product Type: Market Research Report
Published by: IDC
Published: October 2006
Product Code: R104-28184

Description

This IDC study examines the state of adoption of human capital management (HCM) solutions within Canadian professional services small to medium-sized businesses (SMBs, or those 10?999 employees). IDC Canada examines firms' HCM perceptions and provides valuable insight, prediction, and prescription for HCM vendors selling to Canadian professional services SMBs.

"IT vendors will not be able to convert their HCM offerings into revenue from the SMB market unless they can transform a buyer's latent HCM pain into a vision of a solution." ? Ricky Mak, associate analyst, Customer Segments

Table of Contents

Table of Contents
IDC Opinion
In This Study
Definitions
Human Capital Management
Professional Services
Situation Overview
Professional Services SMBs Focused on Customer Service, Cost Reduction, and HCM
Figure: Business Priorities for 2006
Figure: Top Business Priority for 2006
Investments in Labour Are Critical for Professional Services SMBs
Figure: Criticality of Investment Areas to 2006 Business Objectives: Overall Ranking
Figure: Criticality of Investment Areas to 2006 Business Objectives: Individual Area Rankings
Figure: Expected Spending on ICT in the Next 12 Months
Software Is the Most Critical ICT Investment Priority
Figure: Criticality of ICT Investment Areas for 2006 Business Objectives: Overall Ranking
Figure: Criticality of ICT Investment Areas for 2006 Business Objectives: Individual Area Rankings
Figure: Expected Change in IT Spending from Fiscal 2005 to Fiscal 2006 by Area
Future Outlook
Professional Services SMBs Latent to Automate HR Management
Figure: Perception of Technologies' Ability to Increase Operational Efficiency by Application Type
Figure: Status of Technology Adoption by Application Type
Figure: Status of HCM Adoption by Sector
Benefits Administration Is Currently the Most Common Automated HCM Solution
Figure: Status of HCM Adoption by Solution Area
Outsourcing of HCM Expected to Grow by 2008
Figure: Outsourcing of HCM by Project Type and Sector: Today
Figure: Outsourcing of HCM by Project Type: Today and in 2008
Essential Guidance
Vendors Need to Link the Value of HCM with the Importance of Labour
Figure: Vendor Action Plan for Converting Latent HCM Pain into Sales Opportunities
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Related Research
Synopsis

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