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Customer Care by Vertical Industries: IDC's 2006 Key Business Process Outsourcing Survey

Product Type: Market Research Report
Published by: IDC
Published: October 2006
Product Code: R104-28222
Description

This IDC Presentation discusses the end users' attitude towards customer care outsourcing. The data presented in this document is contained within IDC's 2006 Key Business Process Outsourcing Vertical View Survey. Spending in customer care outsourcing continues to grow at a healthy rate as more and more businesses seek out external service providers to assist with solving business issues and alleviating pain points. This presentation examines the end users' adoption rate and attitudes of customer care services.

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