Canadian End-User Perspectives on Business Outsourcing: Industry Report

Canadian End-User Perspectives on Business Outsourcing

Product Type: Market Research Report
Published by: IDC
Published: October 2006
Product Code: R104-28354

Description

This IDC study examines some the perceptions and attitudes that Canadian business have with respect to outsourcing in general and business process outsourcing (BPO) (HR, finance and accounting [F&A], and procurement) specifically. The analysis examines the differences in responses between IT and business unit executives.

"Outsourcers will have to find a balance between meeting the needs of business and IT executives as well as the business overall when proposing outsourcing solutions," says Jim Westcott, Business Services Research manager for IDC Canada. "There are subtle differences in concerns of outsourcing as well as the importance of several vendor attributes between the two respondent groups. Vendors will have to reconcile these differences as they relate BPO opportunities to growth demand."

Table of Contents

Table of Contents
IDC Opinion
In This Study
Situation Overview
Introduction
Figure: Current Levels of Outsourcing IT/Business Services
Internal Management Issues
Database/Transactional Security
Figure: Level of Concern with Database/Transaction Security
Legal/Statutory Compliance
Figure: Level of Concern with Legal/Statutory Compliance
Loss of Control
Figure: Level of Concern with Loss of Control
Impact on Brand and Public Perception
Figure: Level of Concern with Impact on Brand and Public Perception
Future Outlook
Management Challenges and Internal Management Issues
Figure: Importance of Specific Attributes on Selecting an Outsourcing Services Provider
Business Functions
Procurement
Figure: Top Priorities for Procurement
Finance and Accounting
Figure: Top Priorities for Finance and Accounting
Human Resources
Figure: Top Priorities for Human Resources
Essential Guidance
Actions to Consider
Vendor Guidance
End-User Guidance
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Related Research
Methodology
Synopsis

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