In-House or Outsource? Breaking Down the Widening Array of Managed Services in the

In-House or Outsource? Breaking Down the Widening Array of Managed Services in the Malaysian ICT Market

Product Type: Market Research Report
Published by: IDC
Published: October 2006
Product Code: R104-28485

Description

This IDC study looks at the emergence of the managed services market and addresses how key managed services suppliers ? telecommunications SPs, information technology SPs, and network equipment providers ? are rushing to satisfy the demands of enterprises. Now that a clearer monetary value is attached to utilizing expertise and consulting for information and communication technology (ICT) management services, managed services suppliers are leveraging their own strengths and calling upon those of fellow SP partners to address the needs of modern-day enterprises.

"The intersecting nature of managed services requires SPs to actively seek partnerships as the complexity of managing enterprise IT and communication systems grows. Progressing simultaneously with ICT advancements, the managed services market will continue growing and will account for a greater proportion of overall enterprise ICT spending in the near future," notes Mark Seah, associate analyst, Telecommunications, IDC Malaysia.

Table of Contents

Table of Contents
IDC Opinion
In This Study
Methodology
What Are Managed Services?
Situation Overview
Introduction
Figure: Managed Services Survey Respondents
Figure: Enterprise Current Usage of Top 3 Managed Services
Figure: Enterprise Current Usage of Top 3 Managed Services
Figure: Enterprise Current Usage of Top 3 Managed Services
Survey Findings
Managed Network Services (LAN Including Router)
Figure: Breakdown of Malaysian Managed LAN Network Providers by Vendor Type
Figure: Key Attributes Considered When Selecting a Managed LAN Networks SP
Managed Networks Summary
Managed Application Services
Figure: Breakdown of Malaysian Application Management Vendors
Types of Managed Applications
Figure: Managed Applications by Solution Types
Managed Applications Summary
Managed Converged Network Management
Figure: Malaysian Managed Converged Networks, Vendor Breakdown
Figure: Factors influencing selection of ITSPs as Managed Converged Network SP
Figure: Factors Influencing Selection of NEPs as Managed Converged Network SP
Figure: Factors Influencing Selection of TSPs as Managed Converged Network SP
Managed Converged Networks Summary
Managed Security Services
Figure: Breakdown of Malaysian Managed Security Providers by Vendor Type
Specific Security Services (Firewall, VPN, Intrusion Detection, Anti-Virus, Secure Email, and Others)
Other Managed Services
Enterprisewide Outsourcing
Managed Connectivity
Server Management
Hosted Applications
Wireless Networks
Managed Mobile Application Services and Managed Mobile Infrastructure Services
Large Enterprise Engagement of Multiple SPs
Figure: Malaysia Large Enterprises, Number of Managed SPs Interacted with in Terms of Outsourcing
Delivery Mechanisms
Figure: Go-to-Market Business Models for Managed SPs
Model #1
Model #2
Model #3
Model #4
Model #5
Summary
Future Outlook
Figure: Expected Enterprise Spending on Managed Services
Essential Guidance
Actions to Consider
Learn More
Taxonomy
Related Research
Synopsis

Ordering and More Information

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