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Worldwide and U.S. Business Process Outsourcing 2006-2010 Forecast: Market Opportunities by Horizontal Business ProcessProduct Type: Market Research ReportPublished by: IDC Published: November 2006 Product Code: R104-28640 Description
This IDC study provides worldwide and U.S. forecasts for seven horizontal BPO markets. Additionally, this forecast provides an in-depth analysis of the U.S. BPO market and market forces that are having significant impact on growth for business process outsourcers. This document also analyzes the impact of these trends and provides recommendations on how best to compete in the United States. The document answers the following questions: Which types of offerings and capabilities should BPO players bring to market to optimize opportunities and differentiate market position? What are key investments BPO providers need to make in order to compete successfully? What are key industry trends in the BPO market, and how should providers respond? How is the competitor landscape evolving and how should providers respond?"Increased sophistication of customers, nascent interest by the midmarket, a more crowded competitor landscape, expanded use of global sourcing, and introduction of innovative service capabilities (e.g., hosting) are creating a much more dynamic market that requires players to expand their capabilities and bring higher value to clients," said David Tapper, director of Outsourcing, Utility, and Offshore Services research at IDC. "Success will depend on how well players leverage the breadth of capabilities required to bring business value to customers while ensuring that they are aligning with some dramatic shifts in the market as driven by dynamic changes in technologies, service delivery models, and rising customer expectations." Table of Contents
Table of ContentsIDC Opinion In This Study Methodology Definitions Business Outsourcing Business Process Outsourcing Services Processing Services Distinction Between BPO and Processing Services Key Versus "Other" Horizontal Business Functions Horizontal Versus Vertical BPO Horizontal (Functional) BPO Vertical (Industry-Oriented) BPO What Has Changed This Year Presentation of Forecasts What Forecasts Are Included? Worldwide Forecasts U.S. Forecast Executive Summary Summary of 2005?2006 Key Trends Key Buyer Trends Key Vendor Trends Forecast and Assumptions Worldwide BPO Forecast Drivers Inhibitors Worldwide BPO Forecast by Region Worldwide BPO Forecast by Business Function Human Resources 2005?2006 Key Market Trends Worldwide and U.S. HR BPO Forecast What to Expect for HR BPO in 2006?2007 Procurement 2005?2006 Key Market Trends Worldwide and U.S. Procurement BPO Forecast What to Expect for Procurement BPO in 2006?2007 Finance and Accounting 2005?2006 Key Market Trends Worldwide and U.S. F&A BPO Forecast What to Expect for F&A BPO in 2006?2007 Customer Management 2005?2006 Key Market Trends Worldwide and U.S. Customer Management Forecast What to Expect for Customer Service BPO in 2006?2007 Logistics 2005?2006 Key Market Trends Worldwide and U.S. Logistics BPO Forecast What to Expect for Logistics BPO in 2006?2007 Sales and Marketing 2005?2006 Key Market Trends Worldwide and U.S. Sales and Marketing BPO Forecast What to Expect for Sales and Marketing BPO in 2006?2007 Training 2005?2006 Key Market Trends Worldwide and U.S. Training BPO Forecast What to Expect for Training BPO in 2006?2007 Situation Overview 2005?2006 Key Market Trends Table: Worldwide BPO Market 2005 Trend Recap and 2005-2006 Evolution Deal Trends Figure: Worldwide Business Outsourcing Services Deal Share by Size, 2005 and January?August 2006 Figure: Worldwide Business Outsourcing Services Share of Deal Value by Industry, January?August 2006 Figure: Worldwide Business Outsourcing Services Horizontal Versus Vertical-Specific Deal Share, 2005 and January?August 2006 Figure: Worldwide Business Outsourcing Services Deal Share by Length, January?August 2006 Figure: Worldwide Business Outsourcing Services Share of Deal Value by Region, January?August 2006 Enterprise View to BPO Evaluation Coupled with Best-of-Breed Approach in Vendor Selection More Active Involvement in BPO Life Cycle, Adding to Complexity in the Buying Process More Sophisticated Approaches to Measuring the Success of an Engagement Growing Interest from Midmarket Companies Vendor Trends Continued Work on Building and Strengthening BPO Capabilities Offshore Players Competing Directly Against Global Service Providers Still Building Platform Strategies Building Up Midmarket Strategies New Types of Players and Delivery Models Appearing on the Horizon Managing Profitability Impact of Continued Offshore Expansion by Large Players Future Outlook Forecast and Assumptions Worldwide BPO Services Forecast by Region Table: Worldwide BPO Spending by Region, 2005-2010 ($M) Table: Key Forecast Assumptions for the Worldwide and U.S. BPO Services Market, 2006-2010 Market Context Table: Worldwide BPO Spending, 2004-2010: Comparison of August 2005 and October 2006 Forecasts ($M) Figure: Worldwide BPO Spending Growth, 2005?2010: Comparison of August 2005 and October 2006 Forecasts Regions The Americas Europe, the Middle East, and Africa Asia/Pacific Worldwide and U.S. BPO Services Forecast by Business Function Table: Worldwide BPO Spending by Business Function, 2005-2010 ($M) Table: U.S. BPO Spending by Business Function, 2005-2010 ($M) Figure: Worldwide BPO Market by Business Function, 2005: Relative Sizes and CAGRs Market Analysis by Business Function Key Horizontals: Human Resources Definition Key Market Trends for HR BPO in 2005?2006 U.S. HR BPO Forecast Figure: U.S. Human Resources BPO Spending and Growth, 2005?2010 What to Expect for HR BPO in 2006?2007 Key Takeaways Key Horizontals: Procurement Definition Key Market Trends for Procurement BPO in 2005?2006 U.S. Procurement BPO Forecast Figure: U.S. Procurement BPO Spending and Growth, 2005?2010 What to Expect for Procurement BPO in 2006?2007 Key Takeaways Key Horizontals: Finance and Accounting Definition Transaction Management Finance General Accounting Treasury and Risk Management Tax Management Key Market Trends for F&A BPO in 2005?2006 U.S. F&A BPO Forecast Figure: U.S. Finance and Accounting BPO Spending and Growth, 2005?2010 What to Expect for F&A BPO in 2006?2007 Key Takeaways Key Horizontals: Customer Management Definition Key Market Trends for Customer Management in 2005?2006 U.S. Customer Management Forecast Figure: U.S. Customer Management BPO Spending and Growth, 2005?2010 What to Expect for Customer Management BPO in 2006?2007 Meeting Customer Expectations Homeshoring's Integration into an Optimal Services Mix Harnessing the Potential of the Hispanic Consumer: Spanish-Speaking Customer Care Hosted Services IT Services and BPO Key Takeaways Other Horizontals: Logistics Definition Summary of 2005?2006 Market Trends 2006?2007 Outlook U.S. Logistics BPO Forecast Figure: U.S. Logistics BPO Spending and Growth, 2005?2010 What to Expect for This Market Other Horizontals: Sales and Marketing Definition Summary of 2005?2006 Market Trends 2006?2007 Outlook U.S. Sales and Marketing BPO Forecast Figure: U.S. Sales and Marketing BPO Spending and Growth, 2005?2010 What to Expect for This Market Other Horizontals: Training Summary of 2005?2006 Market Trends 2006?2007 Outlook U.S. Training BPO Forecast Figure: U.S. Training BPO Spending and Growth, 2005?2010 What to Expect for This Market Essential Guidance Learn More Related Research Synopsis |
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