Worldwide and U.S. HR BPO 2006 Vendor Analysis: The Answer Is in the Margin:

Worldwide and U.S. HR BPO 2006 Vendor Analysis: The Answer Is in the Margin

Product Type: Market Research Report
Published by: IDC
Published: November 2006
Product Code: R104-28702

Description

This IDC study examines the worldwide HR BPO market and competitive landscape. HR BPO is realizing mainstream adoption as buyers seek to realize cost savings while improving their service levels and access to newer technologies.

The barriers for entry are rising at the high end of the HR BPO market despite increasing interest in HR BPO services, so fewer new competitors have entered the large market. This may change in the future as India-based firms set their sights on the HR function. There has been increased interest in the less-served midmarket, and with fewer barriers to entry, more competitors have emerged at this end of the market. Overall, the landscape continues to evolve through mergers, acquisitions, and joint ventures.

The purpose of this document is to:

Provide an analysis of the leading players that are realizing success in the HR BPO market and present a view on how these players are currently performing Discuss the dynamics of HR BPO and how it is evolving Offer insight to service providers on how they might grow their HR BPO businesses by aligning their offerings with market demand

"HR BPO is an option that is on the minds of more and more HR executives as a strategy for lowering costs," said Lisa Rowan, program manager for IDC's HR and Talent Management Services. "In 2004, 37% of U.S. HR outsourcing spending was on HR BPO services. IDC projects that HR BPO services will continue grow to reach 46% of HR outsourcing spending in 2010. The market is becoming better defined and leaders are emerging."

Table of Contents

Table of Contents
IDC Opinion
In This Study
Definitions
Distinguishing Between Business Process Outsourcing and Processing Services
Situation Overview
Key Factors for Vendor Success in HR BPO
Global Capability and Reach
Transform, Then Transition
Any Color
Talent Management
Competitive Forces in HR BPO
HR BPO Contracts
Table: Multifunction HR BPO Contracts Announced Since September 2003
Figure: Worldwide HR BPO Contracts, 2004 through September 2006
Future Outlook
U.S. and Worldwide HR BPO Market Opportunity
Figure: U.S. HR Management Services Spending by Segment, 2005 and 2010
Leading Players in HR BPO
Table: HR BPO Vendor HR Technology Platform Support Strategies
Traditional Outsourcing Providers
IT Outsourcing and Consulting
IDC's HR BPO Leadership Grid
Figure: IDC Leadership Grid: Worldwide HR BPO Market
Analysis of Vendor Positioning
Table: Market Coverage by Employer Size
Vendor Profiles
Accenture
Table: Accenture at a Glance
ACS
Table: ACS at a Glance
ADP
Table: ADP at a Glance
Aon
Table: Aon at a Glance
Ceridian
Table: Ceridian at a Glance
Convergys
Table: Convergys at a Glance
ExcellerateHRO
Table: ExcellerateHRO at a Glance
Fidelity Employer Services
Table: Fidelity Employer Services Company at a Glance
Hewitt
Table: Hewitt at a Glance
IBM
Table: IBM at a Glance
Essential Guidance
Actions to Consider
Learn More
Related Research
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