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Structuring Governance in Outsourcing ContractsProduct Type: Market Research ReportPublished by: IDC Published: December 2006 Product Code: R104-28959 Description
This study IDC discusses the importance of creating a robust but flexible governance model to meet the changing needs of both the end-user organisation and service providers (SPs). This study highlights some best practices in defining the governance framework, especially within multisourced environments. "It is critical for organisations and SPs to invest in relationships. The governance process should be structured by assessing current priorities, investments, progress milestones, and challenges at the very outset during the negotiation and contracting phases of outsourcing relationships," says Aprajita Sharma, research manager, Outsourcing and Business Process Outsourcing (BPO) Research, IDC Australia. Table of Contents Table of Contents IDC Opinion In This Study Situation Overview Governance Issues and Changing Outsourcing Dynamics Figure: Criteria Used to Measure the Value of an Outsourcing Relationship Figure: Perceived Problems Resulting in the Failure of Outsourcing Contracts Addressing Multi-Sourcing Challenges Through Operational-Level Agreements Within the Governance Framework Defining Operational-Level Agreements Figure: Structured Governance Establishing Operational-Level Agreements Figure: Operational-Level Agreement Framework Structuring the Programme Governance Office Figure: Programme Governance Office Trends Essential Guidance Actions to Consider Learn More Related Research Synopsis |
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