Western European CRM Applications, Competitive Analysis and 2005 Market Shares:

Western European CRM Applications, Competitive Analysis and 2005 Market Shares

Product Type: Market Research Report
Published by: IDC
Published: January 2007
Product Code: R104-29012

Description

This study examines the Western European market for CRM applications. The Western European market is dissected in terms of the size and growth of individual country markets, and vendors are ranked by country and functional segment. In the Future Outlook, IDC analyzes the future of CRM for large enterprises, CRM for the SMB, CRM on-demand, and Microsoft Office integration.

"The CRM market for large enterprises has become a two-horse race between SAP and Oracle, after the acquisition of Siebel by Oracle, but the two giants should watch salesforce.com and Microsoft, which are increasingly landing larger deals," said Erik Bruin, research manager for European Enterprise Applications at IDC. "IDC expects the on-demand delivery model to really pick up speed in the upcoming years. The sustained momentum of salesforce.com indicates that this delivery model is increasingly considered as a serious delivery alternative, and competition is also increasing with the new on-demand offering from SAP and the announced Dynamics CRM Live offering from Microsoft. IDC also believes that besides industry-specific offerings and on-demand, integration with MS Office is the third important trend that CRM vendors must embrace."

Table of Contents

Table of Contents

IDC Opinion

In This Study

Situation Overview

Table: Western Europe, CRM Applications License and Maintenance Revenue - Top 20 Vendors 2005 (Constant $M)

Figure: Western Europe, CRM Applications License and Maintenance Revenue ? Top 10 Vendors 2004?2005 (Constant $M)

Leading CRM Vendors by European Country or Region

Table: Western Europe, CRM Applications License and Maintenance Revenue by Country, 2004-2005 (Constant $M)

Figure: Western Europe, Breakdown of the CRM Applications Market into European Countries and Regions, 2005 (%)

Germany

Table: Germany, CRM Applications License and Maintenance Revenue - Top 8 Vendors 2005 (Constant $M)

The U.K.

Table: U.K., CRM Applications License and Maintenance Revenue - Top 8 Vendors 2005 (Constant $M)

France

Table: France, CRM Applications License and Maintenance Revenue - Top 8 Vendors 2005 (Constant $M)

Italy

Table: Italy, CRM Applications License and Maintenance Revenue - Top 8 Vendors 2005 (Constant $M)

Spain

Table: Spain, CRM Applications License and Maintenance Revenue - Top 8 Vendors 2005 (Constant $M)

Benelux

Table: Benelux, CRM Applications License and Maintenance Revenue - Top 8 Vendors 2005 (Constant $M)

The Nordics

Table: Nordics, CRM Applications License and Maintenance Revenue - Top 8 Vendors 2005 (Constant $M)

Leading Vendors by CRM Segment

Figure: Western Europe, Breakdown of the CRM Applications Market into Segments, 2005 (%)

Sales Applications

Table: Western Europe, CRM Applications License and Maintenance Revenue - Sales Applications Segment - Top 8 Vendors 2005 (Constant $M)

Marketing Applications

Table: Western Europe, CRM Applications License and Maintenance Revenue - Marketing Applications Segment - Top 8 Vendors 2005 (Constant $M)

Customer Service Applications

Table: Western Europe, CRM Applications License and Maintenance Revenue - Customer Service Applications Segment - Top 8 Vendors 2005 (Constant $M)

Contact Center Applications

Table: Western Europe, CRM Applications License and Maintenance Revenue - Contact Center Applications Segment - Top 4 Vendors 2005 (Constant $M)

Future Outlook

Table: Western Europe, CRM Applications License and Maintenance Revenue - Sales, Marketing, and Customer Service Applications Segments - Top 8 Vendors 2005 (Constant $M)

Figure: Western Europe, CRM Applications License and Maintenance Revenue ? Sales, Marketing, and Customer Service Applications Segments ? Top 8 Vendors 2005 (Constant $M)

Outlook for 2007 and Beyond

CRM for Large Enterprises

CRM On-Demand

The CRM On-Demand Leader: salesforce.com and Siebel

The CRM On-Demand New Entrants: SAP and Microsoft

What's Next for CRM On-Demand?

CRM for SMBs

Microsoft Office Integration

Essential Guidance

Learn More

Related Research

Synopsis

Ordering and More Information

Price and Delivery Options

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