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Asia/Pacific (Excluding Japan) 2007 Business Process Outsourcing Predictions and Insights

Product Type: Market Research Report
Published by: IDC
Published: February 2007
Product Code: R104-29262
Description

This IDC Insight is a forward-looking prediction of what 2007 holds for both enterprises and service provider of BPO in the APEJ region. IDC continually meets up with key decision-makers of BPO as well as service providers to get their insights and perspectives on BPO in the APEJ region. In addition, IDC analysts across the region regularly visit BPO hubs in APEJ and survey enterprises on their current and future BPO needs. This Insights document summarizes the cumulative sentiments of the APEJ BPO industry as well as includes IDC opinions and feedback to offer a blueprint for BPO in 2007 across 12 countries in the region.

Table of Contents

Table of Contents

IDC Opinion

In This Insight

Situation Overview

IDC's Take on Business Process Outsourcing Over the Past Two Years

Observation on Business Process Outsourcing in 2005 and 2006

Future Outlook

IDC's Opinions on Business Process Outsourcing in 2007

BPO Customers Take on Short-Term Trials Before Making Long-Term Commitments

Enterprise Process Outsourcing Discussed in Boardrooms

Knowledge Process Outsourcing Making In-roads

Pre-configured Solutions are Key

China Closing the Gap on India in BPO

Finance & Accounting and Human Resources Will Continue to Drive Business Process Outsourcing in Asia/Pacific (Excluding Japan)

Aligning Business to Technology is More Important than Ever

Cost Management the Buzz

Corporate Governance and Security are Still Critical Issues

Global Delivery Becomes Critical

Ordering and More Information
Price and Delivery Options



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