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Asia/Pacific (Excluding Japan) Business Process Outsourcing Taxonomy 2007Product Type: Market Research ReportPublished by: IDC Published: January 2007 Product Code: R104-29330 Description
This IDC study provides a detailed description of IDC's business outsourcing services taxonomy, including: Definitions of eight business process outsourcing (BPO) markets Definitions of five horizontal processing services markets Definition of seven vertical processing services marketThis taxonomy is used by IDC analysts to help our clients understand the changing BPO industry dynamics, from the perspective of both market resource requirements and external demand. Readers should use this study to understand the underlying structure behind IDC's BPO services research. "IDC's BPO taxonomy represents comprehensive definitions of the terminologies that cover both horizontal and vertical functions across Asia/Pacific (excluding Japan) or APEJ," says Conrad Chang, research manager, BPO Services, IDC Asia/Pacific. Table of Contents Table of Contents IDC Opinion In This Study Situation Overview Revenue Recognition Offshoring Distinction Between Business Process Outsourcing and Processing Services Horizontal Versus Vertical Business Outsourcing Vertical Business Outsourcing Horizontal Business Process Outsourcing Markets Human Resources Training Procurement Finance and Accounting Customer Care Logistics Product Engineering Sales/Marketing Horizontal Processing Services Markets Human Resource Processing Services Procurement Processing Services Finance and Accounting Processing Services Logistics Processing Services Sales and Marketing Processing Services Vertical Business Process Outsourcing Markets Billing Card Processing Claims Processing Loans Servicing Payment Processing Policy Holder Services Data Management Future Outlook Essential Guidance Learn More Related Research Synopsis |
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