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U.S. Business Process Outsourcing 2005 Vendor Shares: Top 10 Vendors by Select Vertical IndustryProduct Type: Market Research ReportPublished by: IDC Published: February 2007 Product Code: R104-29459 Description
This IDC study evaluates the top 10 key horizontal BPO vendors by seven vertical industries: financial services, manufacturing, retail/wholesale, communications and media, utilities, healthcare, and government. "Vendors with a desire to acquire market share within industry segments must have clear vertical strategies," states Jony Moe, research analyst, IDC Services Vertical Views. "Vendors profiled in this document have achieved success and developed strong positioning within their respective vertical industries." Table of Contents Table of Contents IDC Opinion In This Study Methodology Situation Overview Table: U.S. Key Horizontal BPO Revenue by Top 10 Vendor, 2005 Overview of Industry Leaders Table: U.S. Top 3 Key Horizontal BPO Vendors by Vertical Industry, 2005 Overview of the Largest Industries Figure: U.S. Key Horizontal BPO Spending Share by Vertical Industry, 2005 Vendor Revenue and Positioning by Vertical Industry Manufacturing Table: U.S. Manufacturing Industry Key Horizontal BPO Revenue by Top 10 Vendor, 2005 Communications and Media Table: U.S. Communications and Media Industry Key Horizontal BPO Revenue by Top 10 Vendor, 2005 Financial Services Table: U.S. Financial Services Industry Key Horizontal BPO Revenue by Top 10 Vendor, 2005 Retail/Wholesale Table: U.S. Retail/Wholesale Industry Key Horizontal BPO Revenue by Top 10 Vendor, 2005 Utilities Table: U.S. Utilities Industry Key Horizontal BPO Revenue by Top 10 Vendor, 2005 Government Table: U.S. Government Industry Key Horizontal BPO Revenue by Top 10 Vendor, 2005 Healthcare Table: U.S. Healthcare Industry Key Horizontal BPO Revenue by Top 10 Vendor, 2005 Future Outlook Essential Guidance Learn More Related Research Definitions Business Services Foundation Market Definitions Business Consulting Exceptions and Exclusions Business Process Outsourcing Processing Services Business Skills Training Exceptions and Exclusions Business Process Outsourcing Research Distinction Between Business Process Outsourcing and Processing Services Distinction Between Horizontal BPO and Vertical BPO Horizontal (Functional) BPO Vertical (Industry-Oriented) BPO Distinction Between Key Versus "Other" Horizontal Functions Horizontal Business Process Outsourcing Market Definitions: Key Horizontal BPO Human Resources Procurement Finance and Accounting Exceptions and Exclusions Customer Care Exceptions and Exclusions Vertical Industries Table: IDC Vertical Market Definitions Synopsis |
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