Western European CRM Applications Vertical Competitive Analysis, and 2005 Vendor

Western European CRM Applications Vertical Competitive Analysis, and 2005 Vendor Shares

Product Type: Market Research Report
Published by: IDC
Published: February 2007
Product Code: R104-29464

Description

This study represents a detailed competitive view of the Western European CRM applications market by vertical market. The study segments the 2005 license and maintenance revenues of the Western European CRM applications market by 10 vertical markets. Top 8 CRM applications vendors are listed for each vertical. Vendors shares are more detailed for the manufacturing, communication, retail/wholesale, financial services, and government sectors in Germany, the U.K., France, Italy, and Spain.

"Overall, SAP was the largest in 7 out of the 10 vertical markets analyzed in this study. Siebel however, had largest revenues in the two largest sectors, financial services and communications, as well as in healthcare and education," says Erik Bruin, Research Manager for European Enterprise Applications at IDC. "Future vendor share are likely to concentrate further as vendors increasing pick a limited set of verticals to focus. Furthermore, continued vendor consolidation will impact vendor shares. The acquisition of Siebel by Oracle already has a big impact. Besides a bigger lead in the sectors that were already lead by Siebel in 2005, the combined Siebel/Oracle combination would also have had largest revenues in retail/wholesale and government. Furthermore, the transportation and utilities sectors would have been close calls between SAP and the Siebel/Oracle combination."

Table of Contents

Table of Contents

IDC Opinion

In This Study

Situation Overview

Market Overview

Figure: CRM Application License and Maintenance Revenues by Country, 2005 (%)

Table: Western Europe, CRM Applications, License and Maintenance Revenues by Industry, 2005 ($M)

Competitive Situation

Table: Western Europe, CRM Applications License and Maintenance Revenues by Vendor, 2004-2005 (Constant $M)

Vendor Ranking by Western European Vertical Market

Discrete Manufacturing

Table: Western Europe, CRM Applications, License and Maintenance Revenues 2005, Top 8 Vendors Discrete Manufacturing ($M)

Process Manufacturing

Table: Western Europe, CRM Applications, License and Maintenance Revenues 2005, Top 8 Vendors Process Manufacturing ($M)

Transportation

Table: Western Europe, CRM Applications, License and Maintenance Revenues 2005, Top 8 Vendors Transportation ($M)

Communications

Table: Western Europe, CRM Applications, License and Maintenance Revenues 2005, Top 8 Vendors Communications ($M)

Utilities

Table: Western Europe, CRM Applications, License and Maintenance Revenues 2005, Top 8 Vendors Utilities ($M)

Retail/Wholesale

Table: Western Europe, CRM Applications, License and Maintenance Revenues 2005, Top 8 Vendors Retail/Wholesale ($M)

Financial Services

Table: Western Europe, CRM Applications, License and Maintenance Revenues 2005, Top 8 Vendors 2005 Finance ($M)

Business Services

Table: Western Europe, CRM Applications, License and Maintenance Revenues 2005, Top 8 Vendors Business Services ($M)

Government

Table: Western Europe, CRM Applications, License and Maintenance Revenues 2005, Top 8 Vendors Government ($M)

Healthcare and Education

Table: Western Europe, CRM Applications, License and Maintenance Revenues 2005, Top 8 Vendors Healthcare and Education ($M)

Vendor Rankings by Vertical Market for the Largest Western European Countries

Germany

Table: Germany, CRM Application, License and Maintenance Revenues, Top 8 Vendors 2005 ($M)

Table: Germany, CRM Applications, License and Maintenance Revenues, Top 5 Vendors Manufacturing 2005 ($M)

Table: Germany, CRM Applications, License and Maintenance Revenues, Top 8 Vendors Communications 2005 ($M)

Table: Germany, CRM Applications, License and Maintenance Revenues, Top 8 Vendors Retail/Wholesale 2005 ($M)

Table: Germany, CRM Applications, License and Maintenance Revenues, Top 8 Vendors Finance 2005 ($M)

Table: Germany, CRM Applications, License and Maintenance Revenues, Top 8 Vendors Government 2005 ($M)

The U.K.

Table: U.K., CRM Applications, License and Maintenance Revenues, Top 8 Vendors 2005 ($M)

Table: U.K., CRM Applications, License and Maintenance Revenues, Top 8 Vendors Manufacturing 2005 ($M)

Table: U.K., CRM Applications, License and Maintenance Revenues, Top 8 Vendors Communications 2005 ($M)

Table: U.K., CRM Applications, License and Maintenance Revenues, Top 8 Vendors Retail/Wholesale 2005 ($M)

Table: U.K., CRM Applications, License and Maintenance Revenues, Top 8 Vendors Finance 2005 ($M)

Table: U.K., CRM Applications, License and Maintenance Revenues, Top 8 Vendors Government 2005 ($M)

France

Table: France, CRM Applications, License and Maintenance Revenues, Top 5 Vendors 2005 ($M)

Table: France, CRM Applications, License and Maintenance Revenues, Top 5 Vendors Manufacturing 2005 ($M)

Table: France, CRM Applications, License and Maintenance Revenues, Top 5 Vendors Communications 2005 ($M)

Table: France, CRM Applications, License and Maintenance Revenues, Top 5 Vendors Retail/Wholesale 2005 ($M)

Table: France, CRM Applications, License and Maintenance Revenues, Top 5 Vendors Finance 2005 ($M)

Table: France, CRM Applications, License and Maintenance Revenues, Top 5 Vendors Government 2005 ($M)

Italy

Table: Italy, CRM Applications, License and Maintenance Revenues, Top 5 Vendors ($M)

Table: Italy, CRM Applications, License and Maintenance Revenues, Top 5 Vendors Manufacturing 2005 ($M)

Table: Italy, CRM Applications, License and Maintenance Revenues, Top 5 Vendors Communications 2005 ($M)

Table: Italy, CRM Applications, License and Maintenance Revenues, Top 5 Vendors Retail/Wholesale 2005 ($M)

Table: Italy, CRM Applications, License and Maintenance Revenues, Top 5 Vendors Finance 2005 ($M)

Table: Italy, CRM Applications, License and Maintenance Revenues, Top 5 Vendors Government 2005 ($M)

Spain

Table: Spain, CRM Applications, License and Maintenance Revenues, Top 5 Vendors 2005 ($M)

Table: Spain, CRM Applications, License and Maintenance Revenues, Top 5 Vendors Manufacturing 2005 ($M)

Table: Spain, CRM Applications, License and Maintenance Revenues, Top 5 Vendors Communications 2005 ($M)

Table: Spain, CRM Applications, License and Maintenance Revenues, Top 5 Vendors Retail/Wholesale 2005 ($M)

Table: Spain, CRM Applications, License and Maintenance Revenues, Top 5 Vendors Finance 2005 ($M)

Table: Spain, CRM Applications, License and Maintenance Revenues, Top 5 Vendors Government 2005 ($M)

Future Outlook

CRM for Large Enterprises

CRM On-Demand

The CRM On-Demand Leader: Salesforce.com and Siebel

CRM On-Demand New Entrants: SAP and Microsoft

What's Next for CRM On-Demand?

CRM for SMBs

Microsoft Office Integration

Essential Guidance

Learn More

Related Research

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