SMB IT Outsourcing Report

IDC Opinion

In This Study

Situation Overview

Web Site Hosting and LAN Most Prominent Outsourced Solution Among SMBs

Figure: Small Firms' Current IT Outsourcing Stage by Technology

Figure: Medium-Sized Firms' Current IT Outsourcing Stage by Technology

Figure: SMBs' Type of Hosting Service Purchased for Corporate Web Site

Decision to Outsource Happens When Considering Solution Purchase

Figure: SMBs' Position on Outsourcing IT Services Regarding Timing of Decision

Figure: SMBs' Position on Outsourcing IT Services Regarding Pricing

Figure: SMBs' Position on Outsourcing IT Services Regarding Customization

Majority of SMBs Still Believe They Should Own Technology, But Procurement Model Varies

Figure: SMBs' Position on Outsourcing IT Services Regarding Ownership

Figure: SMBs' Position on Outsourcing IT Services Regarding Personnel

Figure: SMBs' Preference for Procuring IT Outsourcing Services

SMBs Seek Cost Savings from IT Outsourcing

Figure: SMBs' Evaluation of External Services Expenditures

Figure: SMBs' Price Tolerance Regarding Outsourcing IT Services

Figure: SMBs' Top Reason for Utilizing Multiple IT Outsourcing Providers

Future Outlook

Outsourcing Gaining Traction with Some Technologies

Figure: Small Firms' Current and Future IT Outsourcing Stage by Technology

Figure: Medium-Sized Firms' Current and Future IT Outsourcing Stage by Technology

Figure: Small Firms' Current and Future Purchases from Hosting Provider by Service

Figure: Medium-Sized Firms' Current and Future Purchases from Hosting Provider by Service

Essential Guidance

Services Providers Need to Get Message to SMBs Early and Have Flexible Model

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Related Research

Synopsis