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Central Europe Business Process Outsourcing and Processing Services 2006–2010 Forecast and 2005 AnalysisProduct Type: Market Research ReportPublished by: IDC Published: March 2007 Product Code: R104-29757 Description This document is about Central Europe Business Process Outsourcing and Processing Services 2006?2010 Forecast and 2005 AnalysisTable of Contents Table of Contents IDC Opinion In This Study Methodology Impact of Exchanges Rates Table: Exchange Rates (per USD 1) in Central Europe, 2005 Revenue Recognition Core BPO Figure: Core BPO: Key Business Functions and Processes Executive Summary Situation Overview Introduction Figure: BPO: A Hybrid Service Model Figure: The ITO, Processing Services, and BPO Relationship Business Services Trends in 2005 End-User Trends Vendor Trends End-User Perceptions The Role of Captive BPO/Processing Services Centers in Central Europe Overview of the Business Services Market by Function Human Resources (HR) Outsourcing Finance and Accounting (F&A) Outsourcing Customer Care Procurement Table: BPO and Processing Services Spending (US$M) by Business Function in Central Europe, 2005 Vertical Market Demand for BPO Future Outlook Forecast and Assumptions Table: Key Forecast Assumptions for the BPO and Processing Services Market in Central Europe, 2006-2010 Central European Business Services Forecast Table: Forecast and Analysis of Business Services Spending (US$M) by Country, in Central Europe, 2005-2010 Central European BPO Services Forecast Table: Forecast and Analysis of BPO Spending (US$M) by Country, in Central Europe, 2005-2010 Central European Processing Services Forecast Table: Forecast and Analysis of Processing Services Spending (US$M) by Country, in Central Europe, 2005-2010 Central European BPO Services ? Business Function View Table: Forecast and Analysis of BPO Spending (US$M) by Business Function in Central Europe, 2005-2010 Figure: CE BPO Market by Business Function, 2005 and 2010 Central European Processing Services ? Business Function View Table: Forecast and Analysis of Processing Services Spending (US$M) by Business Function in Central Europe, 2005-2010 Central European Business Services ? Business Function View Figure: Comparative Growth and Spending by Business Function (US$M) on Business Services in Central Europe, 2005-2010 Central European Business Services ? Country/Regional View Figure: Spending (US$M) on Business Services by Country in Central Europe, 2005 and 2010 The Business Services Market in the Czech Republic Economic Overview Labor Market Table: Vertical Overview in the Czech Republic, 2005 IT Market Overview BPO Market Overview IDC Analysis Table: Forecast and Analysis of BPO Spending (US$M) by Business Function in the Czech Republic, 2005-2010 Table: Forecast and Analysis of Processing Services Spending (US$M) by Business Function in the Czech Republic, 2005-2010 The Business Services Market in Hungary Economic Overview Labor Market Table: Vertical Overview in Hungary, 2005 IT Market Overview BPO Market Overview IDC Analysis Table: Forecast and Analysis of BPO Spending (US$M) by Business Function in Hungary, 2005-2010 Table: Forecast and Analysis of Processing Services Spending (US$M) by Business Function in Hungary, 2005-2010 The Business Services Market in Poland Economic Overview Labor Market Table: Vertical Overview in Poland, 2005 IT Market Overview BPO Market Overview IDC Analysis Table: Forecast and Analysis of BPO Spending (US$M) by Business Function in Poland, 2005-2010 Table: Forecast and Analysis of Processing Services Spending (US$M) by Business Function in Poland, 2005-2010 The Business Services Market in Slovakia Economic Overview Labor Market Table: Vertical Overview in Slovakia, 2005 IT Market Overview BPO Market Overview IDC Analysis Table: Forecast and Analysis of BPO Spending (US$M) by Business Function in Slovakia, 2005-2010 Table: Forecast and Analysis of Processing Services Spending (US$M) by Business Function in Slovakia, 2005-2010 Vendor Profiles Accenture Services Overview Contracts/Clients/Partners Table: Overview of Accenture's BPO Contracts IDC Analysis/Strategies for Growth Table: SWOT Analysis of Accenture, 2005-2010 Capgemini Services Overview Contracts/Clients/Partners Table: Overview of Capgemini's BPO Contracts IDC Analysis/Strategies for Growth Table: SWOT Analysis of Capgemini, 2005-2010 Call Center Poland Services Overview Contracts/Clients/Partners Table: Overview of Call Center Poland's BPO Contracts IDC Analysis/Strategies for Growth Table: SWOT Analysis of Call Center Poland, 2005-2010 IBM Services Overview Contracts/Clients/Partners Table: Overview of IBM's BPO Contracts IDC Analysis/Strategies for Growth Table: SWOT Analysis of IBM, 2005-2010 Essential Guidance Do Not Underestimate the Competition Leverage IT Outsourcing Opportunities Develop a Concrete Value-Based Business Proposition Maintain Realistic View of the Market Educate Potential Customers Establish an Effective HR Management Strategy Look Beyond Tier 1 Locations Learn More Related Research Definitions Business Outsourcing Business Process Outsourcing (BPO) Services Processing Services Distinction Between BPO and Processing Services Core BPO Human Resources Procurement Finance and Accounting Customer Care Synopsis |
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