|
|
Worldwide and U.S. Customer Care BPO Services 2007–2011 ForecastProduct Type: Market Research ReportPublished by: IDC Published: March 2007 Product Code: R104-29855 Description This document is about Worldwide and U.S. Customer Care BPO Services 2007?2011 ForecastTable of Contents Table of Contents IDC Opinion In This Study Methodology Executive Summary Situation Overview Introduction Assess Current Situation Customer Care Services in 2006 Future Outlook Forecast and Assumptions Worldwide Market Review Table: Worldwide and U.S. Customer Care Services Revenue, 2006 and 2011 ($M) Table: Key Forecast Assumptions for the Worldwide and U.S. Customer Care BPO Services Market, 2007-2011 Worldwide Contact Center Services: Market Forecast by Service Offering Table: Worldwide Customer Care Services Revenue by Service Activity, 2006-2011 ($M) Forecast in Review Outsourcing Services Consulting Services Worldwide Customer Care Services: Market Forecast by Region Table: Worldwide Customer Care Services Revenue by Region, 2006-2011 ($M) Americas Regional Supply Dynamics Asia/Pacific Regional Supply Dynamics EMEA Regional Supply Dynamics Worldwide Customer Care Services: Interaction Services by Service Activity Service Activities Table: Worldwide Customer Care Interaction Services Revenue by Service Activity, 2006-2011 ($M) Campaign Mix Revenue by Service Activity, 2006 U.S. Customer Care Services: Market Forecast by Service Offering Forecast in Review Table: U.S. Customer Care Services Revenue by Service Activity, 2006-2011 ($M) U.S. Customer Care Services: Interaction Services by Service Activity Service Activities Table: U.S. Customer Care Interaction Services Revenue by Service Activity, 2006-2011 ($M) Campaign Mix Market Context Revenue by Service Activity, 2006 and Beyond Market Size Table: Worldwide Customer Care Services Revenue, 2006-2011: Comparison of April 2006 and March 2007 Forecasts ($M) Figure: Worldwide Customer Care Services Revenue, 2006?2011: Comparison of April 2006 and March 2007 Forecasts Essential Guidance The Opportunity for Customer Care Service Firms Learn More Related Research Definitions Contact Center Contact Center Agent Contact Center Outsourcing Nearshore Outsourcing Offshore Outsourcing Customer Care Services Client Customer Customer Relationship Management Services Customer Data Repository Text Chat Web Collaboration Web-Enabled Contact Center Voice over Internet Protocol Outbound, Inbound, and Blended Interaction Methodology Primary Data Sources for Sizing the Customer Care Services Market Secondary Data Sources for Sizing the Customer Care Services Market Worldwide Data Gathering Global Regions Synopsis |
|
||||||||
MindBranch has been the leading provider of industry and investment research from more than 550 independent research firms since 1992. With over 90,000 market research reports, MindBranch is your trusted source of competitive business intelligence. |