U.S. Customer Care Interaction and BPO Services 2007-2011 Forecast by Vertical Market

IDC Opinion

In This Study

Methodology

IDC's Vertical Market Model

Survey Methodology

Situation Overview

Customer Care Services Market in 2006

Future Outlook

Forecast and Assumptions

Table: Key Forecast Assumptions for the U.S. Customer Care Services Market, 2007-2011

Table: Critical Business Initiatives by Vertical Industry, 2007

Table: U.S. Customer Care Interaction Services Spending by Vertical Market, 2006-2011 ($M)

Table: U.S. Customer Care Interaction Services Spending Share by Vertical Market, 2006-2011 (%)

Industries Showing the Greatest Opportunity for Customer Care Services

Communications and Media

Investments in Action

Retail

Investments in Action

Government

Investments in Action

Utilities

Investments in Action

Market Context

Table: U.S. Customer Care Interaction Services Spending by Select Vertical Market, 2005-2011: Comparison of July 2006 and April 2007 Forecasts ($M)

Table: U.S. Customer Care Interaction Services Revenue Share and Five-Year Revenue CAGR by Select Vertical Market, 2005-2011: Comparison of July 2006 and April 2007 Forecasts

Figure: U.S. Customer Care Interaction Services Spending by the Communications and Media Vertical, 2005-2011: Comparison of July 2006 and April 2007 Forecasts

Figure: U.S. Customer Care Interaction Services Spending by the Construction Vertical, 2005-2011: Comparison of July 2006 and April 2007 Forecasts

Essential Guidance

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Related Research

Definitions

Customer Care Interaction Services

Vertical Markets

Table: IDC Vertical Market Definitions

Synopsis