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Worldwide CRM Applications 2007-2011 Forecast: Preliminary Look Shows Strong Performance

Product Type: Market Research Report
Published by: IDC
Published: May 2007
Product Code: R104-30545
Description
This document is about Worldwide CRM Applications 2007-2011 Forecast: Preliminary Look Shows Strong Performance
Table of Contents

Table of Contents

IDC Opinion

In This Study

Methodology

CRM Applications Market Definition

Sales Automation

Marketing Automation

Customer Service

Contact Center

Analytic Applications

Situation Overview

The Worldwide CRM Applications Market in 2006

Future Outlook

Forecast and Assumptions

Figure: Buying Intentions by Functional Category in the Next 12 Months, 1Q07

Figure: Buying Intentions by Functional Category in the Next 12 Months, 3Q06

CRM Applications Forecast, 2007-2011

Worldwide and the Americas

By Operating Environment

Table: Worldwide Customer Relationship Management Applications Revenue by Region and Operating Environment, 2006-2011 ($M)

Table: Key Forecast Assumptions for the Worldwide Customer Relationship Management Applications Market, 2007-2011

Market Context

Table: Worldwide Customer Relationship Management Applications Revenue, 2005-2011: Comparison of May 2007 and December 2006 Forecasts ($M)

Figure: Worldwide Customer Relationship Management Applications Revenue, 2005-2011: Comparison of May 2007 and December 2006 Forecasts

Figure: Worldwide Customer Relationship Management Applications Revenue Growth, 2006-2011: Comparison of May 2007 and December 2006 Forecasts

Essential Guidance

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Related Research

Methodology

Synopsis

Ordering and More Information
Price and Delivery Options



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