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2007 IT Leasing and Financing End-User Survey: Customer Needs and WantsProduct Type: Market Research ReportPublished by: IDC Published: July 2007 Product Code: R104-30911 Description This document is about 2007 IT Leasing and Financing End-User Survey: Customer Needs and WantsTable of Contents Table of Contents IDC Opinion In This Study Survey Demographics and Methodology Executive Summary Situation Overview Introduction Survey Findings Role of Leasing/Financing in IT Selection and Procurement Decisions Figure: Role of Leasing/Financing in Equipment Selection and Procurement Why Do IT Organizations Lease? Figure: Respondents' Reasons for Leasing or Financing IT Equipment, Software, and Services Why Don't IT Organizations Lease? Table: Reasons End Users Do Not Lease by Company Size (% of Respondents) Figure: Primary Reason Not to Lease IT Equipment, Software, and Services Table: Reasons to Reconsider Leasing (% of Respondents) What Do IT Organizations Want? Figure: Areas for Improvement for Leasing or Financing Companies Figure: Factors That Would Make Nonlessees Want to Lease Customer Service a Key Concern Figure: End-User Points of Pain Are IT Organizations Satisfied? Figure: Respondents' Satisfaction Levels with Leasing/Financing Providers Table: Number of Leasing/Financing Companies Used (% of Respondents) What Do IT Organizations Do at End of Lease? Figure: End-of-Lease Behavior Messages from IT Organizations Figure: Messages from End Users What Types of IT Equipment, Software, and Services Are Financed and Leased? Table: Types of IT Equipment, Software, and Services Leased or Financed by Company Size (% of Respondents) Figure: Respondents' Leasing and Financing Rates for IT Equipment, Software, and IT Services Figure: Respondents' Leasing/Financing Rates for Software IT Services and Software Leasing and Financing Analysis Future Outlook Essential Guidance Learn More Related Research Appendix: Respondent Demographics and Spending Table: Respondents' Primary Business by Company Size Table: Number of Employees in Company Table: Respondents' IT Equipment, Software, and Services Spending in 2006 Synopsis |
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