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Worldwide CRM Applications 2006 Vendor Shares: Marketing, Sales, and Customer ServiceProduct Type: Market Research ReportPublished by: IDC Published: July 2007 Product Code: R104-30912 Description This document is about Worldwide CRM Applications 2006 Vendor Shares: Marketing, Sales, and Customer ServiceTable of Contents Table of Contents IDC Opinion In This Study Methodology CRM Applications Market Definition Marketing Automation Sales Automation Customer Service Contact Center Transactional CRM Applications Definition and Methodology of the IDC Competitive Market Map Size Momentum Reliance Diversity Situation Overview The CRM Applications Market in 2006 Table: Worldwide CRM Applications Revenue by Segment, 2004-2006 ($M) Transactional CRM Applications Market Table: Worldwide Transactional CRM Applications Revenue by Vendor, 2004-2006 ($M) Figure: Worldwide Transactional CRM Applications Competitive Market Map, 2006 Marketing Automation Performance of Leading Vendors in 2006 Table: Worldwide Marketing Automation CRM Applications Revenue by Vendor, 2004-2006 ($M) Performance by Geographic Region and Operating Environment in 2006 Figure: Worldwide Marketing Automation CRM Applications Revenue Share by Region, 2006 Figure: Worldwide Marketing Automation CRM Applications Revenue Share by Operating Environment, 2006 Sales Automation Performance of Leading Vendors in 2006 Table: Worldwide Sales Automation CRM Applications Revenue by Vendor, 2004-2006 ($M) Performance by Geographic Region and Operating Environment in 2006 Figure: Worldwide Sales Automation CRM Applications Revenue Share by Region, 2006 Figure: Worldwide Sales Automation CRM Applications Revenue Share by Operating Environment, 2006 Customer Service Performance of Leading Vendors in 2006 Table: Worldwide Customer Service CRM Applications Revenue by Vendor, 2004-2006 ($M) Performance by Geographic Region and Operating Environment in 2006 Figure: Worldwide Customer Service CRM Applications Revenue Share by Region, 2006 Figure: Worldwide Customer Service CRM Applications Revenue Share by Operating Environment, 2006 Future Outlook Figure: CRM Use in North America Figure: Buying Plans for CRM Applications by Company Size Essential Guidance Learn More Related Research Methodology Synopsis |
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