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A Business-Centric Perspective on Service Delivery: Utilising IDC's Dynamic IT ConceptProduct Type: Market Research ReportPublished by: IDC Published: July 2007 Product Code: R104-31006 Description This document is about A Business-Centric Perspective on Service Delivery: Utilising IDC's Dynamic IT ConceptTable of Contents Table of Contents IDC Opinion In This Study Situation Overview Today's Imperative: Building a Dynamic Enterprise Figure: Two Key Areas of Focus for Dynamic IT Service Delivery Transformation Figure: End-to-End Dynamic Management Is the Critical Link Building Blocks for Dynamic Management and Service Delivery Business Strategy Automation and Execution Figure: Building Blocks for Business Strategy Automation and Execution Business Monitoring and Analytics: Measuring Business Performance to Trigger Dynamic Change Business Process Management and Application Automation: Quickly Configuring Applications and Workflow to Support the Business Information and Data Services: Defining and Accessing All Relevant Information as Needed Integration, Event, and Deployment Services: Connecting, Processing, and Managing End-to-End Messages, Events, Information, and Application Logic Collaboration and Communication Services: Supporting Human Interaction in the Business Process Access and Interface Services: Providing Navigation and Interactive Experience Inside and Outside the Enterprise IT Operations Automation and Execution Figure: Building Blocks for IT Operations Automation and Management Service-Level Management and Automation: Triggering Deployment and Redeployment of IT Resources Metering, Measurement, and Chargeback: Measuring and Charging for IT Resource Usage by Business Group or Activity Security: Protecting the Entire IT Environment - Applications, Application Components, Data, and IT Infrastructure Infrastructure Virtualisation: Creating Efficient, Virtual Pools of Server, Storage, and Network Services Infrastructure Provisioning: Enabling Rapid and Consistent Deployment of IT Resources with Improved Change Control Platform Management and Monitoring: Enabling Systems Monitoring, Inventory, Alerting, Group Management, and Capacity Management Six Pervasive Principles for Dynamic Business-Centric Service Delivery Figure: Six Pervasive Principles for Business-Centric Service Delivery Future Outlook Essential Guidance Actions to Consider Learn More Related Research Synopsis |
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