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Reaching Satisfying Levels: A Progress Update on Customers' Satisfaction with OutsourcersProduct Type: Market Research ReportPublished by: IDC Published: July 2007 Product Code: R104-31080 Description This document is about Reaching Satisfying Levels: A Progress Update on Customers' Satisfaction with OutsourcersTable of Contents Table of Contents IDC Opinion In This Study Situation Overview Introduction The 2004 IDC Research on Outsourcing Satisfaction Figure: Measurement Elements of Customer Satisfaction The 2007 Results Figure: Comparison of 2004 and 2007 Customer Satisfaction Results Future Outlook Reporting Results Specific Services Questions Why the Difference? Figure: Main Contributors to the Differences in Results Loyalty Does Not Mean Satisfaction Essential Guidance Why Is Customer Satisfaction So Important? Figure: Selection Criteria in Choosing an Outsourcing Vendor Advice to Buyers Advice to Vendors Learn More Related Research Synopsis |
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