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Worldwide Vertical-Specific BPO Services 2006 Vendor Profiles: The New World of Vertical-Specific BPO - Who Is Equipped to Succeed in a "Platform" World?Product Type: Market Research ReportPublished by: IDC Published: September 2007 Product Code: R104-31498 Description This document is about Worldwide Vertical-Specific BPO Services 2006 Vendor Profiles: The New World of Vertical-Specific BPO _ Who Is Equipped to Succeed in a "Platform" World?Table of Contents Table of Contents IDC Opinion In This Study Definitions Business Process Outsourcing Services Vertical Versus Horizontal Business Process Outsourcing Vertical BPO Platform Methodology Situation Overview Market Overview Figure: Vertical BPO Vendor Landscape Vertical BPO Delivery Spectrum Figure: Evolution of the Vertical BPO Platform Delivery Spectrum Market Trends and Drivers What Is Driving Vendors to Develop Vertical-Specific BPO Platforms? What Is Driving Certain Vertical Industries to Purchase Vertical BPO Platform Services? Drivers Industry Characteristics Industries on the Vertical BPO Platform Delivery Spectrum Figure: Industries on the Vertical BPO Platform Delivery Spectrum Player Trends and Analysis Figure: Industry Targets for Vertical BPO Platform Offerings (Number of Profiled Vendors with Offerings) Table: Industry Targets for Vertical BPO Platforms Accenture General Company Profile Table: Accenture at a Glance, FY06 Overall Vision and Strategy for Industry-Specific BPO Platforms Service Offerings and Delivery Capabilities Service Offerings Table: Accenture's Service Offerings Table: Accenture's Service Offering Delivery and Technology Architectures Accenture Utilities BPO Services Navitaire Accenture Insurance BPO Services Navitaire Navitaire Delivery Approach Navitaire Differentiation Accenture Utilities BPO Services Accenture Utilities BPO Services Differentiation Accenture Insurance BPO Services Accenture Insurance BPO Services Differentiation Global Delivery Network Go-To-Market Strategy Competitors and Key Customer Offerings Table: Accenture Vertical-Specific BPO Customers and Competitors IDC's View of Accenture's Strengths and Weaknesses Table: Accenture's Strengths and Weaknesses Affiliated Computer Services General Company Profile Table: ACS at a Glance, FY06 Overall Vision and Strategy for Industry-Specific BPO Platforms Service Offerings and Delivery Capabilities Service Offerings Table: ACS' Service Offerings Table: ACS' Service Offering Delivery and Technology Architectures Delivery Capabilities Customers and Competitors Table: ACS' Customers and Competitors Go-To-Market Strategy Value Proposition Differentiation Targeting Markets by Industry-Specific BPO Function Packaging Pricing IDC View of ACS' Strengths and Weaknesses Table: ACS' Strengths and Weaknesses CSC General Company Profile Table: CSC at a Glance Overall Vision and Strategy for Industry-Specific BPO Platforms Service Offerings and Delivery Capabilities Service Offerings Table: CSC's Service Offerings Insurance Life and Annuity Property and Casualty Banking Table: CSC's Service Offering Delivery and Technology Architectures Delivery Capabilities Application Partnerships Life and Annuity BPO P&C BPO Consumer Loan Servicing Debt Protection/Cancellation Insurance Compliance Tracking Warranty Administration Customers and Competitors Table: CSC's Customers and Competitors Go-To-Market Strategy Value Proposition Differentiation Target Markets by Industry-Specific BPO Function Packaging Pricing Table: CSC's Pricing Methodologies IDC View of CSC's Strengths and Weaknesses Table: CSC's Strengths and Weaknesses EDS General Company Profile Table: EDS at a Glance, 2006 Overall Vision and Strategy for Industry-Specific BPO Platforms Organic Growth Acquisition Partnerships Service Offerings and Delivery Capabilities Service Offerings Table: EDS' Industry-Specific BPO Offerings Table: EDS' Service Offerings Table: EDS' Service Offering Delivery and Technology Architectures Delivery Capabilities Table: EDS' Partnerships Customers and Competitors Table: EDS' Customers and Competitors Go-To-Market Strategy Value Proposition Differentiation Target Markets by Industry-Specific BPO Function Table: EDS' Target Market Share by Customer Size (%) Packaging Table: EDS' Packaging Pricing Table: EDS' Pricing Methodologies IDC View of EDS' Strengths and Weaknesses Table: EDS' Strengths and Weaknesses IBM General Company Profile Table: IBM at a Glance, FY06 Overall Vision and Strategy for Industry-Specific BPO Platforms Service Offerings and Delivery Capabilities Service Offerings Table: IBM's Service Offerings Delivery Capabilities Table: IBM's Service Offering Delivery and Technology Architectures Customers and Competitors Go-To-Market Strategy Value Proposition and Differentiation Packaging Pricing Table: IBM's Select Pricing Methodologies IDC View of IBM GS' Strengths and Weaknesses Table: IBM's Strengths and Weaknesses Infosys General Company Profile Table: Infosys at a Glance, FY07 Overall Vision and Strategy for Industry-Specific BPO Platforms Service Offerings and Delivery Capabilities Service Offerings Table: Infosys' Service Offerings Table: Infosys' Service Offering Delivery and Technology Architectures Delivery Capabilities Customers and Competitors Table: Infosys' Customers and Competitors Go-To-Market Strategy Value Proposition Differentiation Target Markets by Industry-Specific BPO Function Pricing Table: Infosys' Pricing Methodologies IDC View of Infosys' Strengths and Weaknesses Table: Infosys' Strengths and Weaknesses Perot Systems General Company Profile Table: Perot Systems at a Glance, FY06 Overall Vision and Strategy for Industry-Specific BPO Platforms Service Offerings and Delivery Capabilities Service Offerings Table: Perot Systems' Service Offerings Table: Perot Systems' Service Offering Delivery and Technology Architectures Delivery Capabilities Customers and Competitors Table: Perot Systems' Customers and Competitors Go-To-Market Strategy Value Proposition Differentiation Target Markets by Industry-Specific BPO Function Table: Perot Systems' Target Market Share by Customer Size (%) Packaging and Pricing Table: Perot Systems' Pricing Methodologies IDC View of Perot'sStrengths and Weaknesses Table: Perot Systems' Strengths and Weaknesses TriZetto General Company Profile Table: TriZetto at a Glance, FY06 Overall Vision and Strategy for Industry-Specific BPO Platforms Service Offerings and Delivery Capabilities Service Offerings Table: TriZetto's Services Offerings Table: TriZetto's Service Offering Delivery and Technology Architectures Delivery Capabilities Customers and Competitors Table: TriZetto's Customers and Competitors Go-to-Market Strategy Value Proposition Differentiation Target Markets by Industry-Specific BPO Function Packaging and Pricing IDC View of TriZetto's Strengths and Weaknesses Table: TriZetto's Strengths and Weaknesses Future Outlook Strategic Shift Toward Platform-Based Delivery Platform Models Figure: Platform Business Models Being Built by Outsourcers, Service Providers, and Enterprises Internal Versus External Multidomain Versus Single Domain Building Blocks for Platform-Based Delivery: Virtualized Utilities and Intelligent Sourcing Ecosystems Figure: Building Blocks for Platform-Based Delivery: Intelligent Sourcing Figure: Shift Toward Aggregators Competitive Challenges Figure: Platform Competitor Landscape Figure: Bottom Up Competitive Threats Figure: Emerging Market Competitive Threats Key Challenges Essential Guidance Learn More Related Research Synopsis |
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