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Worldwide and U.S. Business Process Outsourcing 2007-2011 Forecast: Market Opportunities by Horizontal Business ProcessProduct Type: Market Research ReportPublished by: IDC Published: September 2007 Product Code: R104-31500 Description This document is about Worldwide and U.S. Business Process Outsourcing 2007-2011 Forecast: Market Opportunities by Horizontal Business ProcessTable of Contents Table of Contents IDC Opinion In This Study Methodology Definitions Business Outsourcing Business Process Outsourcing Services Processing Services Distinction Between BPO and Processing Services Key Versus "Other" Horizontal Business Functions Horizontal Versus Vertical BPO Horizontal (Functional) BPO Vertical (Industry-Oriented) BPO Presentation of Forecasts What Forecasts Are Included? Worldwide Forecasts U.S. Forecast Executive Summary Summary of Key Trends Key Buyer Trends Key Vendor Trends Worldwide BPO Forecast Drivers Inhibitors Worldwide BPO Forecast by Region Worldwide BPO Forecast by Business Function Human Resources Key Market Trends Worldwide and U.S. HR BPO Forecast What to Expect for HR BPO Procurement Key Market Trends Worldwide and U.S. Procurement BPO Forecast What to Expect for Procurement BPO Finance and Accounting Key Market Trends Worldwide and U.S. F&A BPO Forecast What to Expect for F&A BPO Customer Management Key Market Trends Worldwide and U.S. Customer Management BPO Forecast What to Expect for Customer Management BPO Logistics Key Market Trends Worldwide and U.S. Logistics BPO Forecast What to Expect for Logistics BPO Sales and Marketing Key Market Trends Worldwide and U.S. Sales and Marketing BPO Forecast What to Expect for Sales and Marketing BPO Training Key Market Trends Worldwide and U.S. Training BPO Forecast What to Expect for Training BPO Situation Overview Key Market Trends Buyer Trends Vendor Trends Future Outlook Forecast and Assumptions Worldwide BPO Services Forecast by Region Table: Worldwide BPO Spending by Region, 2005-2011 ($M) Table: Key Forecast Assumptions for the Worldwide BPO Services Market, 2007-2011 The Americas Europe, the Middle East, and Africa Asia/Pacific Worldwide and U.S. BPO Services Forecast by Business Function Table: Worldwide BPO Spending by Business Function, 2005-2011 ($M) Table: U.S. BPO Spending by Business Function, 2005-2011 ($M) Figure: Worldwide BPO Market by Business Function, 2006: Relative Sizes and CAGRs Market Analysis by Business Function Key Horizontals: Human Resources Key Market Trends for HR BPO U.S. HR BPO Forecast Figure: U.S. Human Resources BPO Spending and Growth, 2005-2011 What to Expect for HR BPO Key Takeaways Key Horizontals: Procurement Key Market Trends for Procurement BPO U.S. Procurement BPO Forecast Figure: U.S. Procurement BPO Spending and Growth, 2005-2011 What to Expect for Procurement BPO Key Takeaways Key Horizontals: Finance and Accounting Key Market Trends for F&A BPO U.S. F&A BPO Forecast Figure: U.S. Finance and Accounting BPO Spending and Growth, 2005-2011 What to Expect for F&A BPO Key Takeaways Key Horizontals: Customer Management Key Market Trends for Customer Management BPO U.S. Customer Management BPO Forecast Figure: U.S. Customer Management BPO Spending and Growth, 2005-2011 What to Expect for Customer Management BPO Key Takeaways Other Horizontals: Logistics Key Market Trends for Logistics BPO U.S. Logistics BPO Forecast Figure: U.S. Logistics BPO Spending and Growth, 2005-2011 What to Expect for Logistics BPO Other Horizontals: Sales and Marketing Key Market Trends for Sales and Marketing BPO U.S. Sales and Marketing BPO Forecast Figure: U.S. Sales and Marketing BPO Spending and Growth, 2005-2011 What to Expect for Sales and Marketing BPO Other Horizontals: Training Key Market Trends for Training BPO U.S. Training BPO Forecast Figure: U.S. Training BPO Spending and Growth, 2005-2011 What to Expect for Training BPO Market Context Table: Worldwide BPO Spending, 2005-2011: Comparison of November 2006 and July 2007 Forecasts ($B) Figure: Worldwide BPO Spending, 2005-2011: Comparison of November 2006 and July 2007 Forecasts Essential Guidance Actions to Consider Learn More Related Research Definitions Key Horizontal Market Definitions Human Resources Procurement Finance and Accounting Transaction Management Finance General Accounting Treasury and Risk Management Tax Management Customer Management Other Horizontal Market Definitions Logistics Sales and Marketing Training Synopsis |
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