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Malaysia Business Process Outsourcing Adoption Rate

Product Type: Market Research Report
Published by: IDC
Published: September 2007
Product Code: R104-31541
Description
This document is about Malaysia Business Process Outsourcing Adoption Rate
Table of Contents

Table of Contents

IDC Opinion

In This Study

Methodology

Figure: Sample Size by Number of Employees

Figure: Sample Size by Types of Companies

Figure: Sample Size by Types of Offices

Figure: Sample Size by Vertical Industry

Executive Summary

Situation Overview

Introduction

How IDC Defines Business Process Outsourcing

Distinction Between Business Process Outsourcing and Processing Services

Figure: Business Process Outsourcing: A Hybrid Service Model

Horizontal Versus Vertical Business Process Outsourcing

Horizontal Business Process Outsourcing

Vertical Business Process Outsourcing

Key Focus on Horizontal Functions

Survey Findings and Analysis

Current Business Outsourcing Adoption in Malaysia

Figure: Current Business Outsourcing Adoption in Malaysia

Table: Current Business Outsourcing Adoption in Malaysia by Marco Verticals (%)

Non-Business Process Outsourcing Adopters

Figure: Reasons for Not Outsourcing

Table: Reasons for Not Outsourcing by Macro Verticals (%)

Potential Adopters

Table: Criteria in Making Decision for Organization That Is Considering Outsourcing (%)

Horizontal Business Outsourcing Adoption by Functional Types

Business outsourcing = processing services + BPO

Figure: Enterprises' Business Outsourcing Engagement

Table: Enterprises' Business Outsourcing Engagement by Company Size (%)

Horizontal Business Outsourcing Functions Adoption by Verticals

Table: Enterprises' Business Outsourcing Functions by Company Size (%)

Horizontal Business Process Outsourcing Versus Processing Services by Verticals

Table: Horizontal Business Process Outsourcing Versus Processing Services by Verticals(%)

Table: Subprocesses by Verticals (%)

Users' Experience in Business Outsourcing Services Engagement

Users' Experience

Table: Satisfaction of Business Process Outsourcing Vendor Versus Business Processing Outsourcing's Experience by Verticals (%)

Benefits and Challenges of Business Process Outsourcing Strategy

Table: Benefits of Business Process Outsourcing Strategy by Verticals (%)

Table: Issues with Business Process Outsourcing Strategies by Verticals (%)

Will You Renew Your Contract?

Table: Will You Renew Your Contract? (%)

Future Outlook

Where Does the Organization Prefer the Outsourcing To Be?

Table: Where Does the Organization Prefer the Outsourcing To Be? (%)

Steps Taken Before Embarking on Business Process Outsourcing

Table: Steps Taken Before Embarking on Business Process Outsourcing (%)

What Issues Are Important to Organization?

Table: Top Issues Before Embarking on Business Process Outsourcing

Essential Guidance

Actions to Consider:

Learn More

Related Research

Horizontal Business Process Outsourcing Market Definitions

Human Resources

Training

Procurement

Finance and Accounting

Customer Care

Synopsis
Ordering and More Information
Price and Delivery Options


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