|
|
Japan CRM Solutions 2007-2011 ForecastProduct Type: Market Research ReportPublished by: IDC Published: September 2007 Product Code: R104-31680 Description This document is about Japan CRM Solutions 2007-2011 ForecastTable of Contents Table of Contents IDC Opinion In This Study Methodology Market Size/Share Market Forecast Executive Summary Situation Overview Japan CRM Solutions Market by Segment Table: Japan CRM Solutions Investment Value by Segment, 2005-2006 Figure: Japan CRM Solutions Investment Value by Segment, 2005-2006 Figure: CRM Packaged Software Investment Share in Software Market, 2006 Japan CRM Solutions Market by Industry Table: Japan CRM Solutions Investment Value by Industry, 2005-2006 Figure: Japan CRM Solutions Investment Shares by Industry, 2006 Japan CRM Application Software Market Trends Table: Japan CRM Software Revenue Shares by Vendor, 2005-2006 Figure: Japan CRM Software Revenue Shares by Vendor, 2006 Figure: Japan CRM Software Revenue Shares by Vendor: SFA Software, 2006 Figure: Japan CRM Software Revenue Shares by Vendor: Marketing Software, 2006 Figure: Japan CRM Software Revenue Shares by Vendor: Customer Service Software, 2006 Figure: Japan CRM Software Revenue Shares by Vendor: Contact Center Software, 2006 Japan Major CRM Software Vendor Trends, 2006-2007 Products/Services Provided in 2006-2007 SAP Japan Oracle Group Fujitsu Oki Electric NEC SalesForce.com Avaya Japan Genesys Japan Toshiba Solutions Partner Strategy, 2006-2007 SAP Japan Oracle Group Fujitsu Oki Electric NEC SalesForce.com Avaya Japan Genesys Japan Toshiba Solutions Major Industries/Businesses, 2006-2007 SAP Japan Oracle Group Fujitsu Oki Electric NEC SalesForce.com Avaya Japan Genesys Japan Toshiba Solutions Competitive Landscape and Solutions, 2006-2007 SAP Japan Oracle Group Fujitsu Oki Electric NEC SalesForce.com Avaya Japan Genesys Japan Toshiba Solutions New CRM Solutions Vendor Trends Microsoft Business Landscape in 2006 Business Development from 2007 Strengthening Collaborations With Partners and Presales Support Establishing Business Models That Are Not Confined to CRM Providing On-Demand CRM Services SugarCRM Business Landscape in 2006 Business Development from 2007 Strengthening Partnerships Organizing Commercial Open-Source Forums in Japan Promotion of On-Demand Services Results of CRM Solutions User Survey Table: Main Survey Respondent Profile: Industry Figure: Main Survey Respondent Profile: Industry Figure: Survey Respondent Profile: Company Size Figure: Survey Respondent Profile: Annual Turnover CRM Solutions Deployment Landscape by Industry SFA Table: CRM Solutions Deployment Landscape by Industry: SFA Figure: CRM Solutions Deployment Landscape by Industry: SFA Marketing Table: CRM Solutions Deployment Landscape by Industry: Marketing Figure: CRM Solutions Deployment Landscape by Industry: Marketing Customer Service Table: CRM Solutions Deployment Landscape by Industry: Customer Service Figure: CRM Solutions Deployment Landscape by Industry: Customer Service Contact Center Table: CRM Solutions Deployment Landscape by Industry: Contact Center Figure: CRM Solutions Deployment Landscape by Industry: Contact Center CRM Solutions Deployment Landscape by Annual Turnover SFA Table: CRM Solutions Deployment Landscape by Annual Turnover: SFA Figure: CRM Solutions Deployment Landscape by Annual Turnover: SFA Marketing Table: CRM Solutions Deployment Landscape by Annual Turnover: Marketing Figure: CRM Solutions Deployment Landscape by Annual Turnover: Marketing Customer Service Table: CRM Solutions Deployment Landscape by Annual Turnover: Customer Service Figure: CRM Solutions Deployment Landscape by Annual Turnover: Customer Service Contact Center Table: CRM Solutions Deployment Landscape by Annual Turnover: Contact Center Figure: CRM Solutions Deployment Landscape by Annual Turnover: Contact Center CRM Solutions Implementation Method by Industry Figure: CRM Solutions Implementation Method by Industry: Already Implemented Figure: CRM Solutions Implementation Method by Industry: Plan to Implement Within Two Years/Considering CRM Solutions Implementation Method by Annual Turnover Figure: CRM Solutions Implementation Method by Annual Turnover: Already Implemented Figure: CRM Solutions Implementation Method by Annual Turnover: Plan to Implement Within Two Years/Considering CRM Solutions Implementation Lead Time by Industry Figure: CRM Solutions Implementation Lead Time by Industry: Already Implemented Figure: CRM Solutions Implementation Lead Time by Industry: Plan to Implement Within Two Years/Considering CRM Solutions Implementation Lead Time by Annual Turnover Figure: CRM Solutions Implementation Lead Time by Annual Turnover: Already Implemented Figure: CRM Solutions Implementation Lead Time by Annual Turnover: Plan to Implement Within Two Years/Considering CRM Solutions Implementation Period by Industry Figure: CRM Solutions Implementation Period by Industry CRM Solutions Implementation Period by Annual Turnover Figure: CRM Solutions Implementation Period by Annual Turnover CRM Solutions Effectiveness Analysis Figure: CRM Solutions Effectiveness Evaluation and Analysis CRM Solution Issues Figure: CRM Solutions Implementation Issues On-Demand CRM Deployment Landscape Figure: On-Demand CRM Solutions Deployment Landscape Future Outlook Forecast and Assumptions Table: Key Forecast Assumptions the Japan CRM Solutions Market, 2007-2011 Japan CRM Solutions Market Forecast by Segment Table: Japan CRM Solutions Investment Forecast by Segment, 2006-2011 Figure: Japan CRM Solutions Investment Forecast by Segment, 2006-2011 Japan CRM Solutions Market Forecast by Industry Table: Japan CRM Solutions Investment Forecast by Industry, 2006-2011 Figure: Japan CRM Solutions Investment Share Forecast by Industry, 2006 and 2011 Market Context Table: Japan CRM Solutions Investment Forecast Comparisons: May 2007 and January 2007, 2006-2011 Figure: Japan CRM Solutions Investment Forecast Comparisons: May 2007 and January 2007, 2006-2011 Essential Guidance Actions to Consider Learn More Related Research Appendix Table: IDC Market Taxonomyand SICJ Definitions CRM Application Software Sales Software Marketing Software Customer Service Contact Center Other CRM applications Definition of CRM Services Exceptions Synopsis |
|
||||||||
MindBranch has been the leading provider of industry and investment research from more than 550 independent research firms since 1992. With over 90,000 market research reports, MindBranch is your trusted source of competitive business intelligence. |