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Promises, Promises: Are U.S. Insurers BPO Believers Yet?Product Type: Market Research ReportPublished by: IDC Published: September 2007 Product Code: R104-31768 Description This document is about Promises, Promises: Are U.S. Insurers BPO Believers Yet?Table of Contents Table of Contents Financial Insights Opinion In This Report Situation Overview Figure: Selected Insurance Company Business Functions Including The Four Key Cross-Industry Functions (In Bold) Fighting Themselves? The hurdles include: The drivers include: Use of BPO for Cross-Industry Functions Table: Brief Definitions of Four Key BPO Functions Insurers Are Not Biting Table: U.S. Insurance Industry BPO Spending Share, 2005-2010: Comparison with Other Financial Services Industries and with Industries Having the Highest and Lowest BPO Spending Share (%) Table: U.S. Insurance Industry BPO Spending, 2005-2010: Comparison with Other Financial Services Industries and with Industries Having the Highest and Lowest BPO Spend ($M) Or Are They? In The Mix Figure: U.S. Internal and External BPO Provider Share for Human Resources, 2006 Figure: U.S. Internal and External BPO Provider Share for Procurement, 2006 Figure: U.S. Internal and External BPO Provider Share for Finance and Accounting, 2006 Figure: U.S. Internal and External BPO Provider Share for Customer Care, 2006 Domestic Vintage Preferred Figure: U.S. Insurance Industry Use of BPO Providers for Human Resources by Select Insurer Employee Size, 2006 Figure: U.S. Insurance Industry Use of BPO Providers for Procurement by Select Insurer Employee Size, 2006 Figure: U.S. Insurance Industry Use of BPO Providers for Finance and Accounting by Select Insurer Employee Size, 2006 Figure: U.S. Insurance Industry Use of BPO Providers for Customer Care by Select Insurer Employee Size, 2006 Future Outlook On The Drawing Board Figure: Insurance Industry BPO Investment Planning Horizon For the Four Key Cross-Industry Functions Over the Next Three Years Delving Deeper Figure: U.S. Insurance Industry Plans for Investment in Human Resources BPO by Time Period Figure: U.S. Insurance Industry Plans for Investment in Procurement BPO by Time Period Figure: U.S. Insurance Industry Plans for Investment in Finance and Accounting BPO by Time Period Figure: U.S. Insurance Industry Plans for Investment in Customer Care BPO by Time Period Essential Guidance Actions for Insurance Companies Suggested Options Actions for Vendors Learn More Related Research Synopsis |
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