|
|
Japan Outsourcing User Survey 2007: Customer Perception and NeedsProduct Type: Market Research ReportPublished by: IDC Published: October 2007 Product Code: R104-31835 Description This document is about Japan Outsourcing User Survey 2007: Customer Perception and NeedsTable of Contents Table of Contents IDC Opinion In This Study Methodology First-Stage Survey Second-Stage Survey Sample Profile Table: Stage-One Survey Sample Profile by Industry Table: Stage-One Survey Sample Profile by Company Size Table: Stage-Two Survey Sample Profile by Industry Table: Stage-Two Survey Sample Profile by Company Size Executive Summary Situation Overview IT Outsourcing Implementation Figure: IT Outsourcing Implementation Figure: IT Outsourcing Implementation by Company Size Figure: IT Outsourcing Implementation by Industry Table: IT Outsourcing Rates: Previous and Current Survey Results IT Outsourcing Vendor Recognition Figure: IT Outsourcing Vendor Recognition Figure: IT Outsourcing Vendor Recognition by Company Size Figure: IT Outsourcing Vendor Recognition by Industry Figure: Reasons for Recalling IT Outsourcing Vendor Figure: IT Outsourcing Vendor Recognition by Company Size Figure: IT Outsourcing Vendor Recognition by Industry Figure: IT Outsourcing Vendor Recognition by Vendor IT Outsourcing Market Environment and User Perception Table: Stage-Two Survey Respondent Profile: IT Outsourcing Implementation IT Outsourcing Investment Value Figure: Stage-Two Survey Respondent Profile: Annual IT Outsourcing Investment Value by Company Size Figure: Annual IT Outsourcing Investment Value Changes by Company Size, 2005-2006 Figure: Annual IT Outsourcing Investment Value Changes by Industry, 2005-2006 Figure: Annual IT Outsourcing Investment Value Changes by Company Size, 2006-2007 Figure: Annual IT Outsourcing Investment Value Changes by Industry, 2006-2007 Figure: Changes in Share of Annual IT Budget Allocated to IT Outsourcing Investment by Company Size, 2006-2007 Figure: Changes in Share of Annual IT Budget Allocated to IT Outsourcing Investment by Industry, 2006-2007 Usage Style and Purpose of IT Outsourcing Figure: Forms of IT Outsourcing by Company Size Figure: Forms of IT Outsourcing by Industry Figure: IT Outsourcing Applications by Company Size Figure: IT Outsourcing Applications by Industry Future IT Outsourcing Implementation Figure: IT Outsourcing Investment Value Forecast by Company Size Figure: IT Outsourcing Investment Value Forecast by Industry Figure: Forms of IT Outsourcing Expecting Increased Investment by Company Size Figure: Forms of IT Outsourcing Expecting Increased Investment by Industry Figure: IT Outsourcing Applications Expecting Increased Investment by Company Size Figure: IT Outsourcing Applications Expecting Increased Investment by Industry Expected and Actual Results of Using IT Outsourcing Figure: Effects Expected from IT Outsourcing Figure: Effects Expected from IT Outsourcing by Company Size Figure: Effects Expected from IT Outsourcing by Industry Figure: Effects of IT Outsourcing Figure: Effects of IT Outsourcing: Expectations before Implementation Use of IT Outsourcing Vendors Figure: Existing (Potential) IT Outsourcing Vendors by Company Size Table: Existing (Potential) IT Outsourcing Vendors by Industry Vendor Selection Criteria Figure: IT Outsourcing Vendor Selection Criteria Figure: IT Outsourcing Vendor Selection Criteria by Company Size Figure: IT Outsourcing Vendor Selection Criteria by Industry Level of Satisfaction with IT Outsourcing Vendors Figure: Level of Satisfaction with IT Outsourcing Figure: Level of Dissatisfaction with IT Outsourcing by Company Size Figure: Level of Dissatisfaction with IT Outsourcing by Industry Review of IT Outsourcing Contracts Figure: Revision of IT Outsourcing Contracts by Company Size Figure: Revision of IT Outsourcing Contracts by Industry Figure: Reasons for Revising IT Outsourcing Contracts Reasons for Not Using IT Outsourcing Figure: Reasons for Not Using IT Outsourcing Necessity and Components of SLA Contracts Figure: Necessity of SLA Contracts by Company Size Figure: Necessity of SLA Contracts by Industry Figure: Components of SLA Contracts Figure: Components of SLA Contracts by Company Size Figure: Components of SLA Contracts by Industry Figure: Aspects of SLA Emphasized by Form of IT Outsourcing Contracts Figure: Aspects of SLA Emphasized by Company Size Figure: Aspects of SLA Emphasized by Industry New Outsourcing Trends Business Continuity (BC) Figure: Business Continuity Measures Figure: Business Continuity Measures by Company Size Figure: Business Continuity Measures by Industry Figure: Business Continuity Measures: Use of Vendors Figure: Expectations on IT Vendors in Realizing Business Continuity by Company Size Figure: Expectations on IT Vendors in Realizing Business Continuity by Industry BPO Services Figure: BPO Service Implementation Figure: Finance and Accounting BPO Service Implementation Figure: HR and Administration BPO Service Implementation Figure: Customer Care BPO Service Implementation Figure: Procurement BPO Service Implementation Figure: BPO Service Implementation Status Figure: Expected Effects of BPO Figure: Expected Effects of BPO by Company Size Figure: Expected Effects of BPO by Industry Figure: Concerns over BPO Figure: Concerns Over BPO by Company Size Figure: Concerns Over BPO by Industry Outsourcing Trends from Users' Perspective Figure: Forecast Outsourcing Trends Figure: Forecast Outsourcing Trends by Company Size Figure: Forecast Outsourcing Trends by Industry Future Outlook Forecast Essential Guidance Actions to Consider Learn More Related Research IT Services Market Definitions Project-Oriented IT Outsourcing Support and Training Japan Outsourcing Survey Questionnaire First-Stage Survey Second-Stage Survey Synopsis |
|
||||||||
MindBranch has been the leading provider of industry and investment research from more than 550 independent research firms since 1992. With over 90,000 market research reports, MindBranch is your trusted source of competitive business intelligence. |