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Business Service Management: Survey Shows Rising Customer Adoption and Increasing MaturityProduct Type: Market Research ReportPublished by: IDC Published: October 2007 Product Code: R104-31917 Description This document is about Business Service Management: Survey Shows Rising Customer Adoption and Increasing MaturityTable of Contents Table of Contents IDC Opinion In This Study Methodology Situation Overview Figure: Respondents by Region Figure: Respondents by Company Revenue, 2006 Figure: Respondents by Area of Managerial Responsibility Figure: Top IT Priorities for 2008 Figure: Business Service Management Adoption Figure: Areas of Importance for Business Service Management Success Figure: Business Service Management Budget Over the Next 12 Months Figure: Top Business Service Management Pain Points Figure: IT Alert Correlation to Business Problems Figure: Point of Notification When a Service Disruption/ Degradation Occurs Figure: IT Service Metrics Figure: IT Organizational Structure Figure: Incident Resolution Process Dedicated to Isolating Problem Figure: Frequency of Repeat Problems Figure: Incident Closure/Support Process Figure: Incident Closure Staffing Figure: Incident Closure Hours Figure: Business Service Management Implementation Difficulties Figure: CMDB Adoption Figure: CMDB Data Population Method Figure: CMDB Usage Future Outlook Essential Guidance Learn More Related Research Synopsis |
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