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Western European BPO Competitive Analysis 2007Product Type: Market Research ReportPublished by: IDC Published: October 2007 Product Code: R104-31928 Description This document is about Western European BPO Competitive Analysis 2007Table of Contents Table of Contents IDC Opinion In This Study Methodology Service Categories Processing Services Versus BPO Mergers and Acquisitions: Sitel and ClientLogic Impact of Exchanges Rates Table: Key Exchange Rates Information Executive Summary Situation Overview The BPO Industry in Western Europe Key Vendor Analysis: Revenue Ranking Tables BPO and Out-Tasking: A Note on the Revenues of Customer Care BPO Suppliers The Top 20 in Combined Horizontal and Vertical BPO Revenues Table: Key Horizontal and Vertical BPO Revenues in Western Europe, 2006 ($M) Top 20 Key Horizontal BPO Vendors by Revenue Table: Key Horizontal BPO Revenues in Western Europe, 2006 ($M) Top 10 Vertical BPO Vendors Table: Vertical BPO Revenues in Western Europe, 2006 and 2005 ($M) SWOT Analysis of Selected Key BPO Vendors BPO SWOT for the Major Western-Based IT Services Players BPO SWOT for the Major Offshore-Based Players BPO SWOT for the Western-Based Pure-Play BPO Suppliers Accenture's BPO SWOT Capita's BPO SWOT IBM's BPO SWOT Future Outlook BPO Demand Drivers and What They Mean for BPO Players What Users Want and Who is Best Positioned to Provide It What Users Don't Want (a Footnote on Technology Integration Issues) An Industry Heading for Change The Search for Scalability and Profitability Value-Added Services as Competitive Differentiators IT Services Players Versus Pure-Play BPO Suppliers Technology Favors Technology Creators, But Not Decisively Process Focus Won't Strongly Favor IT Services Players Essential Guidance Recommendations for Vendors Learn More Related Research Synopsis |
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