Western Europe CRM Applications Competitive Analysis 2007: Industry Report

Western Europe CRM Applications Competitive Analysis 2007

Product Type: Market Research Report
Published by: IDC
Published: October 2007
Product Code: R104-32085

Description

This document is about Western Europe CRM Applications Competitive Analysis 2007

Table of Contents

Table of Contents

IDC Opinion

In This Study

Situation Overview

Top 20 Vendor Performance in 2006 and First Half 2007

Table: Western Europe, CRM Applications License and Maintenance Revenues, Top 20 Vendors, 2005-2006 (?M)

Figure: Western Europe, CRM Applications License and Maintenance Revenues, Top 10 Vendors, 2005-2006 (?M)

Software as a Service Growth Acceleration Continues

Figure: IDC Software as a Service Taxonomy

Software Delivery and Architecture Take on New Shapes

Industry-Specific CRM Reemerges

Best of Breed Marketing Applications Boom

Leading CRM Vendors by Country and Region

Table: Western Europe CRM Applications License and Maintenance Revenues by Country, 2005-2006 (?M)

Figure: Western Europe, CRM Applications by European Countries and Regions, 2006 (%)

Germany

Table: Germany, CRM Applications License and Maintenance Revenue - Top 8 Vendors 2006 (?M)

The United Kingdom

Table: United Kingdom, CRM Applications License and Maintenance Revenue - Top 8 Vendors 2006 (?M)

France

Table: France, CRM Applications License and Maintenance Revenue - Top 8 Vendors 2006 (?M)

Italy

Table: Italy, CRM Applications License and Maintenance Revenue - Top 8 Vendors 2006 (?M)

Spain

Table: Spain, CRM Applications License and Maintenance Revenue - Top 8 Vendors 2006 (?M)

Benelux

Table: Benelux, CRM Applications License and Maintenance Revenue - Top 8 Vendors 2006 (?M)

Nordics

Table: Nordics, CRM Applications License and Maintenance Revenue, Top 8 Vendors, 2005-2006 (?M)

Leading Vendors by CRM Segment

Table: Western Europe, CRM Applications License and Maintenance Revenue by Functional Market, 2005-2006 (?M)

Figure: Western Europe, CRM Applications by Functional Market, 2006 (%)

Sales Applications

Table: Western Europe, CRM Applications License and Maintenance Revenue - Sales Application Segment - Top 8 Vendors 2006 (?M)

Marketing Applications

Table: Western Europe, CRM Applications License and Maintenance Revenue, Marketing Application Segment, 2005-2006 (?M)

Customer Service Applications

Table: Western Europe, CRM Applications License and Maintenance Revenue, Customer Service Application Segment, 2005-2006 (?M)

Contact Center Applications

Table: Western Europe, CRM Applications License and Maintenance Revenue, Contact Center Application Segment, 2005-2006 (?M)

Sales, Marketing, and Customer Service Applications Combined

Table: Western Europe, CRM Applications License and Maintenance Revenue - Sales, Marketing and Customer Service Applications Segment - Top 8 Vendors 2006 (?M)

Figure: Western Europe, CRM Applications, Sales, Marketing, and Customer Service Applications Segment, 2006 (?M)

Company Size Segment

Table: Western Europe, CRM Applications License and Maintenance Revenue by Company Size, 2005-2006 (?M)

Figure: Western Europe, CRM Applications by Company Size Segments, 2006 (%)

Table: Western Europe, CRM Applications License and Maintenance Revenue, 1-99 Employees Segment, 2005-2006 (?M)

Table: Western Europe, CRM Applications License and Maintenance Revenue, 100-499 Employees Segment - Top 5 Vendors, 2006 (?M)

Table: Western Europe, CRM Applications License and Maintenance Revenue, 500-999 Employees Segment - Top 5 Vendors, 2006 (?M)

Table: Western Europe, CRM Applications License and Maintenance Revenue, 1,000 plus employees Segment, 2005-2006 (?M)

On-Demand Segment

Table: Western Europe, CRM Applications License and Maintenance Revenue, On Demand segment, 2005-2006 (?M)

Figure: Western Europe, CRM Applications by Deployment Model, 2006 (%)

Future Outlook

IDC's Leadership Grid

IDC Leadership Grid: Western Europe CRM Applications Market

Figure: IDC Leadership Grid: Western European CRM Applications

Factors Behind the IDC Leadership Grid

X-Axis: Opportunity Alignment

Y-Axis: Ability to Gain Share

Vendor Ratings for the Leadership Grid in CRM

Figure: Leadership Grid of Western European CRM Applications: Vendor Ratings for Market Opportunity Alignment (X Axis) Attributes

Figure: Leadership Grid of Western European CRM Applications: Vendor Ratings for Company Opportunity to Gain Share (Y Axis) Attributes

Essential Guidance

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