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Maintaining a Premium Brand Image in Consumer Products: The Impact of Support Services on the Digital HomeProduct Type: Market Research ReportPublished by: IDC Published: November 2007 Product Code: R104-32240 Description This document is about Maintaining a Premium Brand Image in Consumer Products: The Impact of Support Services on the Digital HomeTable of Contents Table of Contents IDC Opinion In This Insight Situation Overview Training Level 1 Support Staff Keep Your Commitments Ensure Proper Escalation Procedures Understand the Evolution of Technology Future Outlook |
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