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India IT and IT-Enabled Service Sector IT Usage and Trends 2007-2011 Forecast and Analysis: An Overview

Product Type: Market Research Report
Published by: IDC
Published: February 2008
Product Code: R104-33032
Description

This IDC study provides an overview of the IT spending trends by the India IT and IT-enabled service sector. It also provides insights into their important industry dynamics and opportunities, the trends shaping the vertical, emerging business challenges and issues, and the role that IT plays in exploiting opportunities and meeting challenges. This study also provides insights into componentwise IT spending patterns for major product categories in the vertical in 2006 as well as forecasts for the same on a yearly basis up to 2011.

"The total IT spending by the India IT and IT-enabled service sector was US$1,566.9 million in 2006, which is expected to increase at a compound annual growth rate (CAGR) of 16.2% throughout the forecast period to reach US$3,324.8 million by 2011. The major contribution will come from hardware, which is forecast to increase at a CAGR of 16.3% from US$911.1 million in 2006 to US$1,935 million by 2011. The major growth driver in the vertical is expected to be the packaged software market, which is forecast to increase at a CAGR of 20.7% throughout the forecast period from US$216.4 million in 2006 to US$553.6 million by 2011. The service market is also forecast to grow from US$276.1 million in 2006 to US$635 million by 2011 at a CAGR of 18.1%. With planned huge expansions into tiers 2 and 3 cities and the increased confidence of foreign clients in the India business process outsourcing (BPO) industry, all major IT product and service markets such as PC, networking equipment (e.g., IP PBXs, WLANs, and routers), server (i.e., midrange servers), packaged software, and service are forecast to maintain healthy growth rates throughout the forecast period. The key solutions industry players are targeting include business intelligence (BI) and knowledge management, customer informatics, automation, networking and integration, interactive voice response (IVR), VoIP and Web self-services," says Arpan Gupta, analyst, Verticals Research, IDC India.

Table of Contents
Table of Contents

IDC Opinion

In This Study

Introduction

Methodology

Executive Summary

Table: India Overall IT and IT-Enabled Service IT Spending, 2006-2011 (US$M)

Situation Overview

Overview

Table: India IT and IT-Enabled Service Domestic and Export Market Revenue, 2005, 2006, and 2011 (US$M)

Figure: India IT and IT-Enabled Service Sector Domestic and Export Market Revenue, 2005, 2006, and 2011

Figure: India IT and IT-Enabled Sector Developments, 1999?2007

Table: India Business Process Outsourcing Sector Domestic and Export Market Revenue, 2004-2006

Figure: India Business Process Outsourcing Domestic and Export Market Revenue, 2004?2006

Figure: India Business Process Outsourcing Market Revenue, 2000?2006

Figure: India Business Process Outsourcing Industry, 2006?2011

Figure: Global Business Process Outsourcing Market Shares by Segment, 2006

Figure: Global Business Process Outsourcing Market Shares by Geography, 2006

Figure: India Business Process Outsourcing Sector Key Success Elements

Segments

Figure: India Business Process Outsourcing Sector Business Lines and Segments

India Business Process Outsourcing Horizontal Classifications

Figure: India Horizontal Business Process Outsourcing Segment Services

Figure: India Horizontal Business Process Outsourcing Segment Attractiveness by Function

Table: India Third-Party Horizontal Business Process Outsourcing Market Revenue by Segment, 2006 and 2011 (US$M)

Figure: India Third-Party Horizontal Business Process Outsourcing Market Shares by Segment, 2006 and 2011

India Business Process Outsourcing Vertical Classifications

Figure: India Vertical Business Process Outsourcing Segment Attractiveness Comparison, 2002 and 2006

Figure: India Third-Party Business Process Outsourcing Segment Classifications, 2006

Figure: India Sector Outsourcing Attractiveness and Readiness

Knowledge Process Outsourcing

Structure

Figure: India Business Process Outsourcing Sector Value Chain

Figure: India Captive Versus Third-Party Business Process Outsourcers, 2005 and 2006

Table: India Major Captive Business Process Outsourcers, 2006

Table: India Captive Business Process Outsourcing Advantages and Disadvantages

Table: India Third-Party Business Process Outsourcing Advantages and Disadvantages

Table: India Captive and Third-Party Business Process Outsourcer Comparison

Figure: India Captive and Third-Party Offshore and Onshore Business Process Outsourcers

Voice Versus Non-Voice Services

Figure: India Voice and Non-Voice Business Process Outsourcers, 2006

Figure: India Business Process Outsourcing Growth Drivers

Evolution

Figure: India Business Process Outsourcing Sector Evolution

Figure: India Business Process Outsourcing Sector Development, 1990?2007

Figure: India Business Process Outsourcing Sector Shift from Low- to High-End Services

Figure: India IT and IT-Enabled Service Sector Value Chain, 1990?2007

Evolution of the India Business Process Outsourcing Segment

Role of the Government

Players

Figure: India Business Process Outsourcing Sector Shares by Segment and Ranking, 2006

Table: India Major Business Process Outsourcer Revenue, 2007

Trends

Figure: India Business Process Outsourcing Key Trends

Factors Favoring Business Process Outsourcing Growth

Table: India Key Sector Private Equity Deals, 2006

Figure: India IT-Enabled Sector Foreign Direct Investments, 2003?2006

Figure: India Available Talents, 2006

Table: India Business Process Outsourcer Cost Advantages over U.S. Business Process Outsourcers

Figure: India and U.S. Business Process Outsourcing Cost Breakdown Comparison, 2006

Figure: India Business Process Outsourcing Sector Cost, Quality, and Productivity Concepts

Figure: Country Business Process Outsourcing Competitiveness

Figure: India Captive and Third-Party Business Process Outsourcer Shares by Geography, 2006

Table: India Major Business Process Outsourcing Hubs and Their Service Offerings

Figure: India Business Process Outsourcing Hub Attractiveness

Challenges

Figure: India Business Process Outsourcing Sector Internal and External Factors That Lead to High Attrition Rates

Figure: India Business Process Outsourcer Attrition Management Policies

Figure: Country Attrition Rates, 2006

Table: India Business Process Outsourcing Sector Manpower Shortage Forecast, 2006-2011

Figure: India Business Process Outsourcing Sector Factors That Lead to High Attrition Rates

Table: India Outsourcing Arrangement Hidden Costs (%)

Figure: India Business Process Outsourcing Overhead Costs, 2006

Figure: India Business Process Outsourcing Sector Key Challenges

Role of IT

Figure: India Business Process Outsourcing Sector Web Self-Service Mechanisms

Figure: India Business Process Outsourcing IT Environment Integration with Web Self-Service Mechanisms

Figure: India Business Process Outsourcing Sector Commonly Deployed Enterprise Resource Planning Modules

Figure: India Business Process Outsourcing Sector: Business Priority to IT Priority Transition

Conclusion

Figure: India Captive Low-End Business Process Outsourcing to Third-Party High-End Business Process Outsourcing Transition

Future Outlook

Forecast and Assumptions

Key Forecast Assumptions

Table: Key Forecast Assumptions for India IT and IT-Enabled Services, 2007-2011

Overall IT Market

Table: India IT and IT-Enabled Service Sector Overall IT Spending, 2006-2011 (US$M)

Table: India IT and IT-Enabled Service Sector Overall IT Spending Shares, 2006-2011 (%)

Overall Hardware Market

Table: India IT and IT-Enabled Service Sector Overall Hardware Spending, 2006-2011 (US$M)

Table: India IT and IT-Enabled Service Sector Overall Hardware Shares, 2006-2011 (%)

Overall Server Market

Table: India IT and IT-Enabled Service Sector Overall Server Spending, 2006-2011 (US$M)

Table: India IT and IT-Enabled Service Sector Overall Server Shares, 2006-2011 (%)

Overall Client Market

Table: India IT and IT-Enabled Service Sector Overall Client Spending, 2006-2011 (US$M)

Table: India IT and IT-Enabled Service Sector Overall Client Shares, 2006-2011 (%)

Overall Storage Market

Table: India IT and IT-Enabled Service Sector Overall Storage Device Spending, 2006-2011 (US$M)

Table: India IT and IT-Enabled Service Sector Overall Storage Device Shares, 2006-2011 (%)

Overall Peripheral Market

Table: India IT and IT-Enabled Service Sector Overall Peripheral Spending, 2006-2011 (US$M)

Table: India IT and IT-Enabled Service Sector Overall Peripheral Shares, 2006-2011 (%)

Overall Networking Equipment Market

Table: India IT and IT-Enabled Service Sector Overall Networking Equipment Spending, 2006-2011 (US$M)

Table: India IT and IT-Enabled Service Sector Overall Networking Equipment Shares, 2006-2011 (%)

Overall Software Market

Table: India IT and IT-Enabled Service Sector Overall Networking Equipment Spending, 2006-2011 (US$M)

Table: India IT and IT-Enabled Service Sector Overall Networking Equipment Shares, 2006-2011 (%)

Overall Services Market

Table: India IT and IT-Enabled Service Sector Overall Service Spending, 2006-2011 (US$M)

Table: India IT and IT-Enabled Service Sector Overall Service Shares, 2006-2011 (%)

Overall Other IT Market

Table: India IT and IT-Enabled Service Sector Overall Other IT Spending, 2006-2011 (US$M)

Table: India IT and IT-Enabled Service Sector Overall Service Shares, 2006-2011 (%)

Market Context

Table: India Vertical Scope Comparison, 2005 and 2006

Table: India Product Scope Comparison, 2005 and 2006

Table: India IT and IT-Enabled Service Market Revenue Forecast Comparison, April 2005 and September 2007 (US$M)

Figure: India IT and IT-Enabled Service IT Market 2006 Revenue Comparison, April 2005 and September 2007

Essential Guidance

Figure: India Business Process Outsourcing Sector Moving Toward High Growth

Learn More

Related Research

Definitions

Vertical Definitions

Business Process Outsourcing

Product Definitions

Hardware

PCs

Traditional Workstations

Servers

Storage Devices

Printers and MFPs

Smart Handheld Devices

Networking Equipment

Other Add-Ons

Packaged Software

Services

Synopsis

Ordering and More Information
Price and Delivery Options



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