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Rise of the Underdog: Insights into Second Tier Global Delivery Locations

Product Type: Market Research Report
Published by: IDC
Published: March 2008
Product Code: R104-33175
Description

This Insight looks at the development of cities currently ranked within the second tier of IDC's GDI-AP. These cities are typically considered to be the up and coming cities, where investment will be rewarded through the development of world-class global delivery locations. IDC makes an assessment of the criteria that links these cities, and separates them from other contenders. This study includes insight into the key areas that would benefit from investment, and draws attention to factors that have the potential to make or break the success of these locations on the global delivery stage.

The GDI-AP provides an objective assessment of the appeal of more than 30 cities within the APIJ region as centers for global delivery. The inaugural results were released in October 2007, and this insight builds upon the foundation laid within the initial study.

Table of Contents
Table of Contents

IDC Opinion

In This Insight

Terminology

Global Sourcing

Global Delivery

Onshore

Nearshore

Offshore

Situation Overview

Competition on the Global Sourcing Stage

Table: Tier 1 and 2 Global Delivery Locations (Weighted Average Scores)

Where Do the Differences Lie?

Table: The Impact of Deal Clinching Criteria: Cities Above Average in 2007

GDI-AP Criteria Overview

Figure: Tier 2 Capabilities Across Broad Criteria

Deal Clinchers

Resources & Skills

Government and Risk Factors

Infrastructure

Future Outlook

An Overview of Tier 2 Locations

#11 ? Kuala Lumpur

#12 ? Chennai

#13 ? Bangkok

#14 ? Hyderabad

#15 ? Penang

#16 ? Adelaide

#17 ? Melbourne

#18 ? Tianjin

#19 ? Shenzhen

#20 ? Singapore

Essential Guidance

Opportunities for Tier 2 Locations

Ordering and More Information
Price and Delivery Options



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