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GSA Selects Contact Center Providers Identified as Leaders by IDCProduct Type: Market Research ReportPublished by: IDC Published: June 2008 Product Code: R104-35291 Description
This Government Insights Perspective reviews the recent General Services Administration (GSA) USA Contact, an indefinite delivery, indefinite quantity (IDIQ) contact center contract, summarizes the strengths of the nine prequalified contact center companies, and identifies those featured in IDC's Contact Center Leadership Grid. The nine contact center providers that qualify for the GSA USA Contact IDIQ, that may compete for task orders for this $2.5 billion contract, and profiled in this study are: Convergys CSC-Datatrac EDS ICT Group Inc. L3 Communications Lockheed Martin Aspen Systems TechTeam Government Solutions TeleTech Government Solutions LLC Vangent Inc.Table of Contents
Table of ContentsIn This Perspective Overview GSA Contact Center Vendor Requirements Nine Prequalified Vendors Profiles of USA Contact Companies in IDC's Top 5: Convergys and TeleTech Convergys TeleTech Government Solutions Vendor Profiles: The Rest of the Best CSC-Datatrac EDS ICT Group Additional Prequalified GSA USA Contact Winners L3 Communications Lockheed Martin Aspen Systems TechTeam Government Solutions Vangent Summary Agency Benefits Advice to Federal Agencies Learn More |
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