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Western Europe, Retail/Wholesale Industry, Enterprise IT Solutions Adoption and Investment Plans: An IDC Survey

Product Type: Market Research Report
Published by: IDC
Published: September 2006
Product Code: R104-36047
Description

This study presents the key findings of IDC's European Vertical Market Survey, carried out in June to August 2006 in the top 5 Western European countries (France, Germany, Italy, Spain, and the U.K.) among 169 retail and wholesale companies with more than 20 employees. The purpose of this study is to understand the following:

Enterprise IT solutions adoption trends Spending structure of currently adopted enterprise IT solutions Short-term solution priorities and investment plans Software as a Service investment propensity

This study presents findings for:

Horizontal applications - including CRM, ERP/back office, supply chain applications, Business Intelligence/data warehousing, collaborative technology/knowledge management, business performance management, security, and content/document management. Industry-specific solution investments trends. Manufacturing Insights publishes a separate report analyzing in detail adoption levels and investment plans of 15 industry-specific application areas.

The results are presented for the top 5 Western European countries (France, Germany, the U.K., Italy, Spain) for retail and wholesale respondents and for total Western Europe.

"Manufacturing Insights believes that the short to medium-term outlook for enterprise IT solutions investments will be increasingly positive within the Western European retail and wholesale industry. While overall retail and wholesale respondents are indicating strongest short-term investment plans on security technologies, ERP, and CRM solutions, it is very interesting to asses how the investment focus varies, both on a sub-vertical and on a country level." said Ivano Ortis, program manager, Manufacturing Insights.

Table of Contents
Table of Contents

Manufacturing Insights Opinion

In This Report

Methodology

Conceptual Framework

Sample Design

Sampling Unit: IDC's Economic Entity

Sample Quotas

Table: Vertical Market Quotas

Table: Company Size Quotas

Sample Frame and Sampling Method

Table: Number of Completes by Country

Respondents

Interviews

Questionnaires

Interview Schedule

Confidence Intervals

Weighting

Analysis of the Data

Definitions

Vertical Markets

Solution Areas

Executive Summary

Situation Overview

Introduction

Table: Western Europe, Respondent Company Distribution by Country (% of Companies)

Figure: Western Europe, Retail/Wholesale, Survey Respondents Profile by Company Size, (% of Companies)

Table: Western Europe, Retail/Wholesale, Survey Respondents Profile by Functional Area and Country (% of Companies)

Table: Western Europe, Retail/Wholesale, Survey Respondents Profile by Job Title and Country (% of Companies by Country)

Table: Western Europe, Retail/Wholesale, Survey Respondents Profile by Location and Country (% of Companies)

Current Horizontal IT Adoption Status

Figure: Western Europe, Retail/Wholesale, IT Solutions Adoption (% of Companies)

Table: Western Europe, Retail/Wholesale, IT Solutions Adoption by Country (% of Companies)

Enterprise IT solutions implementation preference

Figure: Western Europe, Retail/Wholesale, Horizontal IT Solution Implementation Choice (% of Companies)

Future Outlook

Horizontal Enterprise Solutions - Investment Intentions

Short-Term Enterprise Solution Prioritization

Figure: Western Europe, Retail/Wholesale, Priority from 1 to 5 of the Following Solutions (Rating)

Table: Western Europe, Retail/wholesale, Priority from 1 to 5 of the Following Solutions by Country

Enterprise IT Solutions Investment Plans

Figure: Western Europe, Wholesale, 2006 Enterprise Solutions Plans for Investment (% of Companies)

Figure: Western Europe, Retail, 2006 Enterprise Solutions Plans for Investment (% of Companies)

Enterprise IT Solutions - SaaS Investment Propensity

Figure: Western Europe, Retail/Wholesale, SaaS Investment Propensity by IT Solution-Area (% of Companies)

Figure: Western Europe, Retail/Wholesale, SaaS Investment Propensity by Segment (% of Companies)

ERP Investment Plans

Table: Western Europe, Retail/Wholesale, ERP Investment Plans (% of Companies)

Table: Western Europe, Retail/Wholesale, ERP Solution -SaaSInvestment Plans (% of Companies)

CRM Investment Plans

Table: Western Europe, Retail/Wholesale, CRM Investment Plans (% of Companies)

Table: Western Europe, Retail/Wholesale, CRM Solution - SaaS Investment Plans (% of Companies)

Inhibitor to CRM Investment

Table: Western Europe, Retail/Wholesale, Reasons for not Using CRM (% of Companies)

Industry-Specific Investment Plans

Table: Western Europe, Retail/Wholesale, Industry-Specific Applications Investment Plans (% of Companies)

Table: Western Europe, Retail/Wholesale, Industry-Specific Applications - SaaS Investment Plans (% of Companies)

Supply Chain Application Investment Plans

Table: Western Europe, Retail/Wholesale, Supply Chain Applications Investment Plans (% of Companies)

Table: Western Europe, Retail/Wholesale, Supply Chain Applications - SaaS Investment Plans (% of Companies)

Collaborative Technologies Investment Plans

Table: Western Europe, Retail/Wholesale, Collaborative Technologies Investment Plans (% of Companies)

Table: Western Europe, Retail/Wholesale, Collaborative Technologies - SaaS Investment Plans (% of Companies)

Datawarehouse Investment Plans

Table: Western Europe, Retail/Wholesale, Datawarehouse Investment Plans (% of Companies)

Table: Western Europe, Retail/Wholesale, Datawarehouse - SaaS Investment Plans (% of Companies)

Security Technology Investment Plans

Table: Western Europe, Retail/Wholesale, Security Technologies Investment Plans (% of Companies)

Table: Western Europe, Retail/Wholesale, Security Technologies - Areas of Investment Focus (% of Companies)

Content Management Investment Plans

Table: Western Europe, Retail/Wholesale, Content/Document Management Investment Plans (% of Companies)

Table: Western Europe, Retail/Wholesale, Content/Document Management -SaaSInvestment Plans (% of Companies)

Essential Guidance

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