What Business Managers Think of Their IT Managers: The SMB Perspective: Industry

What Business Managers Think of Their IT Managers: The SMB Perspective

Product Type: Market Research Report
Published by: IDC
Published: July 2007
Product Code: R104-36081

Description

This document is about What Business Managers Think of Their IT Managers: The SMB Perspective

Table of Contents

Table of Contents

IDC Opinion

In This Study

Methodology

Conceptual Framework

Sample Design

Sampling Unit: IDC's Economic Entity

Sample Quotas

Figure: Western Europe, SMBs, Vertical Market Distribution (% of Respondents)

Figure: Western Europe, SMBs, Company Size Distribution (% of Respondents)

Sample Frame and Sampling Method

Figure: Western Europe, SMBs, Country Distribution (% of Respondents)

Respondents

Interviews

Questionnaires

Interview Schedule

Confidence Intervals

Weighting

Analysis of the Data

Definitions

Company Size Segmentation

Survey Respondents Profiles

Table: Western Europe, SMBs, Survey Respondents Profile by Functional Area and Size (% of Companies)

Situation Overview

SMB Innovation: Which Role for IT and Business Managers?

SMB Innovation: Which Role for Business Managers?

Figure: Western Europe, SMBs, Importance of IT Knowledge of Business Manager by Size (Mean Score)

Figure: Western Europe, SMBs, Percentage of Time Spent on IT in Support of Business Strategies By Size (% of Companies)

Documented Business Processes

Figure: Western Europe, SMBs, Level of the Company Business Process Definition/Documentation by Size (Mean Score)

SMB Innovation: Which Role for IT Managers?

Figure: Western Europe, SMBs, Role of IT Senior Manager in the Company's Ability to Innovate by Size (% of Companies)

Figure: Western Europe, SMBs, Role of the CIO in Developing and Executing New Business Initiatives by Size (% of Companies)

IT Management Success Factors: Business Managers' View

Figure: Western Europe, SMBs, Importance of the Following Factors in Assessing the Success of the Organization's IT Management by Size (Mean Score)

Future OutlooK

Business Managers Want More Investments in Their In-House IT Capabilities

Figure: Western Europe, SMBs, Future Use of IT in the Company by Size (% of Companies)

IT Support, Timeliness, Innovative Ideas, Business Values, and IT Costs Containment: That's all Business Managers Want From IT

Table: Western Europe, SMBs, Average Rating of Positive and Negative Messages to the CIO/Senior IT Department by Size (Scale From 1 To 5)

Table: Western Europe, SMBs, Messages to the CIO/Senior IT Department by Size (Scale From 1 to 5)

Essential Guidance

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Related Research

Synopsis

Ordering and More Information

Price and Delivery Options

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