Convergys and Intervoice Combine to Deliver Enhanced Relationship Management

Convergys and Intervoice Combine to Deliver Enhanced Relationship Management Solutions

Product Type: Market Research Report
Published by: IDC
Published: July 2008
Product Code: R104-36416

Description

This Event Flash discusses the recently announced acquisition of Intervoice by Convergys. IDC looks at the combining of these two companies for its impact on Convergys from its perspective as an outsourcing contact center supplier and Intervoice as a supplier of contact center applications technology.

Table of Contents

Table of Contents

In This Event Flash

Situation Overview

FUTURE OUTLOOK

Ordering and More Information

Price and Delivery Options

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