China-Based Offshore Services: Opportunities and Challenges

This IDC study expatiates on the current status of the China offshore opportunities both in outsourcing and in captive models. As offshore models are proved to be efficient and embraced by organizations under a global context, it is inevitable for China to grasp offshore opportunities for deep involvement into the international work division. Both offshore outsourcing and captive are indispensable in this progress

"There is some evidence to suggest that in some regions, such as Europe and India, rising costs, high agent attrition, and other operational issues are pushing some captive centers to turn to the outsourced model or transfer it out to other regions. It is important for China to maintain its current attractiveness for multinational companies (MNCs) to set up their offshore captives here, and to enhance its brand name as a high-skill technology destination for offshore outsourcing projects," says Vivian Yu, senior analyst, Software and Services, IDC China.