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Platform in Play: BPO Powered by Oracle

Product Type: Market Research Report
Published by: IDC
Published: April 2009
Product Code: R104-39071
Description

This IDC Insight looks at the current platform environment and Oracle's current approach to BPO and how it services its vendor and end clients. As BPO provision continues to evolve, the role of the software provider needs to evolve as well as service providers look to strike the balance of support for clients' preferences with their own need to achieve profitability through technology innovation.

Table of Contents
Table of Contents

IDC Opinion

In This Insight

Situation Overview

Figure: Preferred Technology Relationship in BPO Engagement by Company Size

BPO Powered by Oracle

Figure: Preferred Approach to Analytics by Company Size

future Outlook
Ordering and More Information
Price and Delivery Options


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