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Western European BPO Market Estimates 2008 and Forecasts 2009-2013Product Type: Market Research ReportPublished by: IDC Published: April 2009 Product Code: R104-39218 Description
This IDC study forecasts market demand in Western Europe for "key horizontal" BPO services (customer care, finance and accounting, human resources procurement BPO) and for the period 2008-2013. This IDC study gives decision makers information on: The size of demand for providing key horizontal BPO services in Western Europe in 2009-2103 IDC's predictions and assumptions concerning the drivers shaping the Western European BPO services market, and what impact they have on demand development Key recommendations for vendors from IDC for maintaining and growing BPO services revenues in the coming yearsOverall, demand in Western Europe for "key horizontal" BPO services continues to grow, albeit at a slightly lowered rate than in our previous forecast published in December 2008. IDC is forecasting a CAGR of 6.9% for the period between 2008 and 2013, including the relatively slow-growing HR processing market. Excluding HR processing services), IDC is forecasting a CAGR of 9.4% during this period. "While economic recession makes many enterprises more interested in adopting BPO, it simultaneously restricts the cash they have for investing in new outsourcing projects and it makes many executives more risk-averse," said Douglas Hayward, research manager at IDC. "The bottom line is that BPO demand remains relatively strong, but economic recession has taken demand growth down by about a percentage point of growth." Table of Contents
Table of ContentsIDC Opinion In This Study Methodology Key Horizontal BPO Definitions Impact of Exchanges Rates Table: Key Exchange Rates Information Table: Western European BPO Market, 2007-2008, Exchange Rate Impacts Situation Overview Summary of Current Situation Why We Lowered Our Forecasts Again Future Outlook Forecast and Assumptions Table: Western European Key Horizontal BPO Market, 2008-2013, by Segment ($M) Analysis of BPO Demand Growth by Service Line, 2008-2013 Figure: Western European Key Horizontal BPO Services Market by Segment, 2008 and 2013 (%) Figure: Western European Key Horizontal BPO Services Market by Segment, Excluding HR Processing, 2008 and 2013 (%) Analysis of BPO Demand Growth by Major Territory, 2008-2013 Table: Western European Key Horizontal BPO Market, 2008-2013 ($M) Table: Western European Key Horizontal BPO Market, Excluding HR Processing, 2008-2013 ($M) Figure: Western European Key Horizontal BPO Services Market by Country/Region, 2008 and 2013 ($M) Figure: Western European Key Horizontal BPO Services Market by Country/Region, Excluding HR Processing, 2008 and 2013 ($M) IDC's Key Assumptions for the BPO Market in 2009 Table: Key Forecast Assumptions for the Western BPO Market, 2009-2013 Market Context Table: Western European Key Horizontal BPO Market - Previous Versus Current Forecast Figure: Western European BPO Services Market - Previous Versus Current Forecast Essential Guidance Learn More Related Research Synopsis |
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